Capita plc in City of London is seeking an experienced Contact Centre Operational Lead to design, mobilise and run the centre as a core capability across the BPS service model. You will own the end-to-end operating model and drive cross-functional collaboration to deliver reliable, multichannel service delivery.
The role focuses on service blueprinting, detailed operating models, and ensuring alignment with ERP/CRM systems and knowledge-management platforms.
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Remote Omnichannel Contact Centre Lead in London employer: CAPITA PLC
Capita TV Licensing is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary of £31,650 along with a company car or generous car allowance. With a flexible working schedule tailored to fit your lifestyle, comprehensive training, and a supportive work culture, you will have the opportunity to engage with diverse communities while making a meaningful impact in public broadcasting. Join us in Reading and unlock your potential in a role that values professionalism, empathy, and innovation.
