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- Tasks: Lead operations for a new Health Assessment Advisory Service, driving excellence and transformation.
- Company: Capita Public Service, committed to diversity and making a real difference.
- Benefits: Home-based role, paid volunteering days, competitive benefits, and career growth opportunities.
- Why this job: Shape a national public service and inspire future leaders in a supportive culture.
- Qualifications: Proven leadership in complex operations, strong communication skills, and experience in transformation.
- Other info: Join a diverse network of professionals and unlock your potential with Capita.
The predicted salary is between 36000 - 60000 £ per year.
Join Capita Public Service as an Operations Director (Interim) for the Health Assessment Advisory Service (HAAS).
Location & hours: Home-based (UK)
Contract: 12-month Fixed Term Contract
The opportunity:
- Lead day-to-day operations for HAAS, delivering for the Department for Work and Pensions (DWP) in the Midlands and Wales and the Department for Communities (DfC) in Northern Ireland.
- Shape a high performing, inclusive culture, drive operational excellence, and lead transformation that improves efficiency, quality and outcomes across a complex, multisite service.
About HAAS:
HAAS brings together assessment services for disabled people and those with health conditions under a single provider in each region, making access to support simpler and easier for some of society's most vulnerable people. We deliver assessments for Personal Independence Payment (PIP), Work Capability Assessments (WCA) and a number of Specialist Benefits (SB), building on our experience since 2013.
What you’ll be doing:
- Leading operations to deliver service excellence and contractual performance across regions.
- Setting and executing operational strategies that achieve business objectives and continuous improvement.
- Building, mentoring and inspiring a high performing, diverse operations leadership team.
- Monitoring performance, using insight to optimise productivity, quality, and cost.
- Acting as a key point of contact for operational updates, escalations and strategic initiatives.
- Driving transformation across process, digital engagement and workforce capability.
- Ensuring robust risk management, safeguarding, data protection and policy compliance (client and Capita).
- Championing a collaborative culture aligned to our values; nurturing talent and progression.
- Managing suppliers and partners to optimise delivery and value.
- Preparing and presenting regular operational performance reports to senior leadership.
What you’ll bring:
- (Essential) Proven leadership in large scale, complex operations - ideally within health or similar regulated environments.
- A strong track record delivering complex KPIs and contractual obligations.
- Exceptional stakeholder management and communication skills with senior client and executive audiences.
- Evidenced experience leading transformation and change at scale.
- Analytical, decisive mindset focused on operational excellence and continuous improvement.
- Financial acumen with experience managing budgets and resources.
- Ability to thrive in fast paced, dynamic settings and balance multiple priorities.
(Desirable) Relevant degree or professional qualification in business/operations.
Key competencies:
- Strategic thinking & planning
- Leadership & people management
- Operational & process optimisation
- Change management
- Financial management
- Stakeholder engagement
- Risk management
Why join us:
- A pivotal leadership role shaping a new national public service that makes a real difference.
- The scope and autonomy to drive transformation, strengthen performance and develop future leaders.
- A supportive, inclusive culture where diverse perspectives are valued and people can thrive.
Ready to make an impact? If you’re an experienced operations leader who can lift performance, lead change and build a brilliant culture, we’d love to hear from you. Apply now to join Capita Public Service as our Interim Operations Director for HAAS.
What’s in it for you?
- Home based position (occasional travel will be required)
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks... and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita:
At Capita, your career can take you wherever your ambition leads. You are part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose.
Equal Opportunities:
At Capita, we’re committed to providing an inclusive, barrier free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us.
We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.
Operations Director (Interim) in London employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director (Interim) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might have insights into Capita Public Service. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Capita is all about diversity and inclusion, so think about how your experiences align with their mission and be ready to share!
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you’ve driven transformation and improved operational excellence in past roles. They want to see you in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Capita Public Service.
We think you need these skills to ace Operations Director (Interim) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Director role. Highlight your experience in leading complex operations and delivering KPIs, as this will show us you’re the right fit for the job.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re passionate about this role and how your skills align with our mission at HAAS. Be sure to mention any relevant transformation and change management experience!
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've built and inspired high-performing teams, especially in diverse environments. This will help us understand how you can shape our culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita plc
✨Know Your Operations Inside Out
Before the interview, dive deep into understanding Capita's Health Assessment Advisory Service (HAAS). Familiarise yourself with their operations, key performance indicators, and the specific challenges they face. This will not only show your genuine interest but also allow you to speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Style
As an Operations Director, your leadership approach is crucial. Prepare examples that highlight your ability to build and inspire diverse teams, drive transformation, and manage complex operations. Be ready to discuss how you've successfully led change in previous roles, especially in regulated environments like health services.
✨Prepare for Stakeholder Engagement Questions
Expect questions about your experience with stakeholder management. Think of specific instances where you've effectively communicated with senior clients or executives. Highlight your strategies for maintaining strong relationships and how you’ve navigated challenging conversations to achieve operational excellence.
✨Demonstrate Analytical Thinking
Capita values a data-driven mindset. Be prepared to discuss how you've used analytics to optimise operations and improve service delivery. Bring examples of how you've monitored performance metrics and made decisions based on data insights to enhance productivity and quality.
