Head of Governance in London

Capita Pension Solutions Ltd, part of the Capita Experience Division, is committed to delivering better outcomes for clients, members and colleagues. As a core member of the Senior Leadership Team, the Head of Governance plays a pivotal role in ensuring the business operates within an effective, robust and compliant governance framework that supports our people, processes and systems.

The Head of Governance is responsible for overseeing all aspects of corporate governance across the Pensions business, ensuring compliance with legislation, regulation and internal policies, and fostering a culture of transparency and accountability. The role provides effective leadership that guides and empowers teams and ensures that they are well supported and managed to deliver consistently strong outcomes. As a senior leader, the Head of Governance will role‐model Capita's values and behaviours, champion an excellent colleague experience, and act as a catalyst for diversity of thought, inclusion and continuous improvement across the organisation.

What we’re looking for:

• Understand client and business requirements and delivery to deliver a robust governance framework.
• Be open to challenging the status quo and taking bold decisions.
• Assess how to manage enterprise risk, ensuring compliance with corporate policies and legislation.
• Extensive senior governance experience in pensions, financial services or regulated environments with a knowledge of DB and/or DC pension schemes.
• Strong regulatory understanding (FCA, TPR, ICO, HMRC).
• Proven leadership of large scale teams in governance, risk, compliance and assurance functions.
• Skilled in influencing senior executives and operating in complex stakeholder environments.
• Demonstrated ability to strengthen governance frameworks and drive cultural change.
• Understand the importance of an effective and compliant governance framework to support our people and our business processes and systems.
• Proven record of delivering change management activity.
• Demonstrable ability to succeed in a complex matrix environment, where they do not personally hold all the levers required to succeed.
• Operational experience of operating within a regulated business.

Key Responsibilities

1. Governance Framework & Oversight
   • Own and maintain the CPSL governance framework, ensuring alignment with Capita Group standards and regulatory expectations.
   • Maintain a robust governance infrastructure that effectively mitigates all key business risks across all areas within Pensions and engenders a culture of compliance and risk awareness that ensures all regulatory and internal control requirements are adhered to.
   • Lead governance operations including controls, complaints, business continuity, AML/sanctions monitoring, and regulatory compliance.
   • Ensure all governance forums (e.g., risk committees, assurance boards, operational governance forums) run effectively with appropriate documentation, escalations and action tracking.
2. Regulatory, Risk & Compliance Leadership
   • Oversee the Risk & FS Compliance function and ensure CPSL meets statutory and regulatory requirements (FCA, TPR, ICO).
   • Manage relationships with the relevant regulatory bodies.
   • Provide senior leadership for enterprise risk management, including risk appetite, monitoring, controls and assurance.
   • Ensure timely reporting into CPS Risk & Compliance Committee and CPSL Regulatory Board.
3. Assurance & Control Environment
   • Lead Project & Programme Assurance for major programmes, ensuring compliance with governance and risk frameworks.
   • Strengthen the internal control environment across data, operations, payroll, admin and transformation functions.
4. Organisational Leadership & Influence
   • Lead the governance function for the pensions business which brings together all activity that helps a colleague, helps a client.
   • Review, develop and implement strategies, policies and procedures in line with legislation, regulations and best practice across all functions aligned under the governance function.
   • Ensure compliance across the business and have strategies in place to identify non‐compliance and provide corrective actions.
   • Act as a key member of the CPSL Leadership Team, contributing to strategic planning and organisational decision‐making.
   • Provide governance guidance to Market Directors (Public, Insurance, Private), Ops, Consulting, and Transformation functions.
   • Advise senior stakeholders (MD, CFO, COO, Chief of Staff, HR, Legal, Compliance) on governance matters.
5. Policy, Standards & Regulatory Change
   • Own CPSL policies and standards, ensuring they remain current, applied consistently, and audited regularly.
   • Monitor and interpret regulatory developments affecting CPSL and pension administration.
6. Culture, Conduct & Ethics
   • Champion a culture of transparency, accountability and ethical conduct.
   • Drive a culture of continuous improvement through maximising efficiencies whilst underpinning sustainability.
   • Deliver and drive the people agenda creating highly engaged and motivated colleagues.
   • Financial budget control and year on year performance.
   • Drive capability uplift across governance, risk, compliance and assurance teams.

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK's leading pension firms. We provide an unrivalled breadth of services to over 450 schemes covering over 6 million members. Our team uses their experience, insight, expertise, and latest technology to deliver personalised end‐to‐end solutions to meet all of their clients' pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What can we offer you?

In this role, you would have the opportunity to add real value from the outset and join a growing and thriving team and a great benefits package including:

• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• Company‐matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, the opportunity to buy extra leave...and plenty more.
• Voluntary benefits designed to suit your lifestyle—from discounts on retail, socialising, to travel, technology, and health and wellbeing.

Equal opportunity statement

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‐free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.

Location: Home‐Based - GBR

Time Type: Full time

Contract Type: Permanent

United Kingdom