At a Glance
- Tasks: Visit customers, discuss TV licence requirements, and help them with solutions.
- Company: Join a supportive company dedicated to local communities.
- Benefits: £35,237 salary, company car or allowance, flexible hours, and generous holiday.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while enjoying flexibility and independence.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 35237 - 35237 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You'll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What's in it for you?
- £35,237 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid— including your daily commute from home
- Flexible 36.5 hour working week, with the option of a four‑day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon‑Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Enfield (you must live in EN postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‑solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the EN postcode area
- Schedule flexibility to work required evening and weekend hours
Experience in customer‑facing roles is essential—your attitude, professionalism and ability to communicate are what matter most.
Equal Employment Opportunity
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone.
