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- Tasks: Lead AI initiatives to enhance healthcare delivery and streamline processes.
- Company: Join Capita, a key player in transforming NHS services.
- Benefits: Competitive salary, generous holiday, and flexible working options.
- Why this job: Make a real impact in healthcare while developing your skills in AI.
- Qualifications: Experience with AI tools and a passion for continuous improvement.
- Other info: Diverse team culture with opportunities for personal and professional growth.
The predicted salary is between 38000 - 38000 £ per year.
We are now seeking a Continuous Improvement Lead to support on implementing and ensuring delivery of high-quality provision.
Salary: Up to 38,000 depending on experience
Location: Home working with travel to either Leeds, Blackburn or Manchester as required
Capita Health & Welfare employs a diverse range of people, taking in health professionals, enquiry centre agents and operations staff. Capita has a long and rich history of working in the NHS and is central to our future strategy and with Primary Care Support England (PCSE), we’re transforming healthcare delivery. Our services enable the NHS to spend less time on administration and more time looking after its patients.
We are looking for a Continuous Improvement Lead to support on implementing and ensuring delivery of high-quality provision. At a strategic level the role will build and implement Copilot agents to streamline processes and improve efficiency. They will work with SMEs and the new expert roles to optimise workflows using AI and automation and input to the planned Automation projects. They will also champion the development of Copilot skills across the service.
The successful applicant will have a background in supporting AI initiatives, incorporating technical changes and a proven track record of building successful AI Agents.
Responsibilities- Agent design & build: Use Copilot Studio (and approved tools) to design intents, actions, data connections; configure roles/permissions and test systematically
- Pilot, iterate, scale: Lead pilots, capture outcomes, remediate issues; plan staged rollouts, training, and hyper care; hand over to service owners with support models
- Security & compliance by design: Run pre deployment checks (data access, retention, content filters); document DPIA/controls; align with Microsoft 365 Copilot security & compliance preparation
- Governance: Maintain knowledge artefacts and work instructions; adhere to audit requirements and re certification schedules
- Change & training: Upskill managers/SMEs and embed AI literacy across teams (including Pathfinders participation where applicable).
- Opportunity identification: Support service lines to identify and explore opportunities to utilise technology for the streamlining and/or improve processes
- Hands on Copilot Studio or equivalent conversational agent build experience
- Clear verbal and written communication skills
- Customer centric mindset
- Analytical thinking with the ability to adapt and work at pace
- Continuous improvement experience (Lean/Six Sigma or equivalent)
- Understanding of information governance and compliance controls for AI - desirable
Primary Care Support England (PCSE) is delivered by Capita on behalf of NHS England and NHS Improvement (NHSEI), to deliver digital, logistical and support services to every GP, Dentist, Optician and Pharmacist providing NHS services in England. Our focus is on improving these services by standardising all processes nationally, to make each service more efficient.
What’s in it for you?
- A competitive basic salary (Up to 38,000 depending on experience)
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.
Equal OpportunitiesAt Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us.
Continuous Improvement Lead (AI) in London employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement Lead (AI) in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Capita. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to continuous improvement and AI. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Show off your passion for AI and continuous improvement during interviews. Share specific examples of how you've implemented changes or led projects in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Capita team.
We think you need these skills to ace Continuous Improvement Lead (AI) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Continuous Improvement Lead role. Highlight your experience with AI initiatives and continuous improvement methodologies like Lean or Six Sigma. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: Since clear verbal and written communication is key for this role, don’t shy away from demonstrating these skills in your application. Use concise language and structure your thoughts well. Remember, we’re looking for someone who can effectively communicate complex ideas!
Highlight Relevant Experience: Be sure to include any hands-on experience you have with Copilot Studio or similar tools. If you've led pilots or implemented AI solutions before, let us know! We love seeing candidates who can bring practical knowledge to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just hit that 'Apply now' button and let’s get started!
How to prepare for a job interview at Capita plc
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI initiatives and Copilot Studio. Be ready to discuss your hands-on experience with building conversational agents and how you've implemented AI solutions in the past.
✨Showcase Your Continuous Improvement Mindset
Prepare examples of how you've applied Lean or Six Sigma principles in previous roles. Highlight specific projects where you identified opportunities for improvement and successfully implemented changes.
✨Communicate Clearly
Since clear verbal and written communication is key, practice articulating your thoughts on complex topics simply and effectively. You might even want to prepare a few scenarios where you had to explain technical concepts to non-technical stakeholders.
✨Be Customer-Centric
Demonstrate your customer-centric mindset by sharing experiences where you prioritised user needs in your projects. Think about how your improvements positively impacted end-users and be ready to discuss these outcomes.