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- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a dynamic team with a focus on community support and flexibility.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Work locally in Tunbridge Wells with full training and excellent career development opportunities.
- Why this job: Make a real difference in people's lives while enjoying independence and flexibility.
- Qualifications: Strong communication skills and the ability to work independently.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You'll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps - with full training, great benefits, and the freedom of working independently.
What's in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid - including your daily commute from home
- Flexible 36.5-hour working week, with the option of a four-day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family-friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon-Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Tunbridge Wells (to be considered for this role you must live in TN postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours
Field Officer in Kent employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Officer in Kent
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your answers and show that you're genuinely interested in the role of Field Officer. Plus, it’ll give you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll need to explain licensing requirements clearly. Try role-playing with a friend or family member to get comfortable discussing these topics.
✨Tip Number 3
Show off your independence! Highlight any past experiences where you've worked autonomously or made decisions on the spot. This is key for the Field Officer role, so make sure we see that in your discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace Field Officer in Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Officer role. Highlight any relevant experience you have in customer service or community support, as this will show us you're a great fit for the job.
Show Your Communication Skills: Since you'll be interacting with customers regularly, it's important to demonstrate your communication skills in your application. Use clear and professional language, and maybe even share an example of how you've effectively communicated in the past.
Highlight Your Flexibility: We love candidates who can adapt to different situations! Mention your availability and willingness to work flexible hours, especially during evenings and weekends, as this is key for the Field Officer position.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures we see your application right away. We can't wait to hear from you!
How to prepare for a job interview at Capita plc
✨Know Your Stuff
Make sure you understand the role of a Field Officer inside out. Familiarise yourself with TV licence requirements and the importance of clear communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Independence
Since this role involves working independently, be ready to share examples from your past experiences where you've successfully managed tasks on your own. Highlight your decision-making skills and how you handle challenges without constant supervision.
✨Flexibility is Key
Emphasise your ability to adapt to different working hours and environments. Discuss how you can manage your time effectively, especially since the role requires working evenings and weekends. This shows that you're committed to meeting customer needs.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, training processes, and support systems in place for Field Officers. This not only demonstrates your interest but also helps you gauge if the role aligns with your values and lifestyle.