At a Glance
- Tasks: Provide onsite IT support to schools and ensure top-notch customer service.
- Company: Join Entrust, a supportive team dedicated to IT excellence.
- Benefits: Competitive salary, paid volunteering days, and flexible term-time work.
- Other info: Full UK licence and own vehicle required; great growth opportunities await!
- Why this job: Kickstart your IT career with hands-on experience and training.
- Qualifications: Strong customer service skills and an interest in IT; qualifications preferred but not essential.
The predicted salary is between 21500 - 21500 € per year.
We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. Within this role you would visit the schools in the Staffordshire area to provide regularly scheduled IT support and ensure that they receive the best possible customer service. This role comes with training; the first few weeks will be spent shadowing a member of our highly experienced and supportive team to ensure that you are fully equipped to support the clients in your area. With this in mind we are open to considering people with an interest in IT without hands-on work experience in this field. This is a term time only role, so you will only work during the school terms. The role is also field based, so the right person for this role will have a full clean drivers licence and their own vehicle.
What you will be doing:
- Provide scheduled technical maintenance and support for ICT to a set of schools.
- Involved in larger installations in schools in line with documented project plans.
- Provide reactive IT support as required, including telephone support, remote support, site visits and assistance with hardware quotations.
- Research and document development projects and procedures for the team in line with strategic objectives for the business.
What we are looking for:
- Strong customer service skills.
- An interest in IT and a career in this area.
- Ideally some form of qualification in IT (GCSE/A Level) or equivalent, although this is not essential.
- Happy to work term time only.
- Full UK licence with access to own vehicle.
What's in it for you?
- A competitive basic salary of £25,155, prorated to reflect the part time nature of the annual hours (actual salary approx. £21,500).
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health.
We want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss.
IT Technician (Onsite) - Term Time Only employer: Capita plc
Entrust is an excellent employer for those seeking a rewarding career in IT support, particularly within the educational sector in Staffordshire. With a strong emphasis on employee development, you will benefit from comprehensive training and a supportive work culture that values customer service and teamwork. Enjoy a competitive salary, flexible term-time working hours, and unique opportunities to engage in community volunteering, making this role both meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician (Onsite) - Term Time Only
✨Tip Number 1
Get to know the company! Research Entrust and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the IT Technician role. Personal connections can make a huge difference!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to IT support and customer service. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Entrust.
We think you need these skills to ace IT Technician (Onsite) - Term Time Only
Some tips for your application 🫡
Show Your Passion for IT:Let us know why you're interested in IT! Even if you don't have hands-on experience, share any projects or self-study you've done. We love seeing enthusiasm and a willingness to learn.
Highlight Customer Service Skills:Since this role involves supporting schools, make sure to emphasise your customer service skills. Share examples of how you've helped others in the past, whether in a job or volunteer setting.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description. We appreciate when candidates take the time to connect their experiences to what we’re looking for.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita plc
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Even if you don’t have hands-on experience, being familiar with common IT issues and solutions will show your enthusiasm and readiness to learn.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with schools, be prepared to discuss how you've handled customer service situations in the past. Think of examples where you went above and beyond to help someone out.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like troubleshooting a tech issue at a school. Practise how you would approach these scenarios, focusing on your problem-solving skills and customer service approach.
✨Highlight Your Willingness to Learn
Since the role offers training, emphasise your eagerness to learn and grow in the IT field. Share any relevant courses or self-study you've done, even if it's just tinkering with tech at home.
