Capita is recruiting for a Customer Service Team Leader to join our Enquiry Centre team based in Stafford. This hybrid, full-time role operates 37.5 hours per week, with hours spanning 8.00 am–8.00 pm on weekdays and some Saturdays.
You’ll be in the office for training and on-site Tuesdays to Thursdays, with occasional travel to Belfast to collaborate with the wider team. The role focuses on coaching a 15-person customer service team, managing escalations, and driving KPI performance to ensure
#J-18808-Ljbffr
Hybrid Customer Service Team Lead - Coaching & KPIs employer: CAPITA PLC
Capita TV Licensing is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary of £31,650 along with a company car or generous car allowance. With a flexible working schedule tailored to fit your lifestyle, comprehensive training, and a supportive work culture, you will have the opportunity to engage with diverse communities while making a meaningful impact in public broadcasting. Join us in Reading and unlock your potential in a role that values professionalism, empathy, and innovation.
