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- Tasks: Lead the design and implementation of innovative HR & Payroll services for a major transformation programme.
- Company: Capita, a forward-thinking outsourcer enhancing public and private sector processes.
- Benefits: Salary up to £79,000, 23-27 days holiday, and flexible working options.
- Why this job: Shape the future of HR & Payroll services and make a real impact.
- Qualifications: Extensive experience in HR & Payroll service design and operational leadership.
- Other info: Inclusive workplace with diverse employee networks and career growth opportunities.
The predicted salary is between 60000 - 79000 £ per year.
Join Capita Public Service as an HR & Payroll Services Functional Lead.
Capita is seeking an experienced HR & Payroll Services Functional Lead to lead the design and implementation of HR and Payroll services for a strategic client programme. This is a unique opportunity to shape high-quality service delivery and user experience across a multi-phase transformation initiative.
Ready to lead the design and delivery of future-facing HR & Payroll services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita!
What you\’ll be doing
- Lead the creation of Capita\’s Service Blueprint and High-Level Operating Model for HR & Payroll
- Facilitate workshops with client and third-party SMEs to integrate service elements and resolve design conflicts
- Develop detailed service designs with a focus on user experience and operational quality
- Provide input to training and testing teams to ensure alignment with service procedures
- Ensure service design aligns with Capita and ERP solution capabilities to minimise bespoke development
- Present service design updates in the End-User Forum and facilitate stakeholder consensus
- Attend daily stand-ups and cross-functional meetings to support progress and issue resolution
- Respond to client and third-party queries regarding service design alignment
- Support quality assurance and compliance with internal and external service standards
- Lead Payroll Parallel Run exercises to validate service readiness
- Contribute to service transition planning and dress rehearsals
- Resolve service
What we\’re looking for
Essential Skills & Experience
- Extensive experience in leading operational teams in a shared services environment
- Expertise in HR & Payroll service design and operating model development
- Experience in large-scale, multi-party implementation programmes
- Understanding of phased service transitions and interim operating states
- Familiarity with Government Digital Service (GDS) methodology
- Experience in service transition planning and execution
- Ability to align service design with technical solution capabilities
- Experience in Design Authority forums and iterative service design presentation
- Proven track record in service-related testing and post-transition support strategies
- Experience working with global technical delivery partners and ERP consultancies
Desirable Skills & Experience
- Experience in Oracle Fusion ERP service design management
- Multi-year experience in user experience-based service design
- Familiarity with WCAG 2.2 Accessibility standards and testing tools
- Experience in creating Service Blueprints, Operating Models, and SOPs using UX design methodology
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
What\’s in it for you?
- Salary of up to £79,000 plus benefits
- Home-based position
- 23 days\’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks\’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.
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HR & Payroll Services Functional Lead employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR & Payroll Services Functional Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and Payroll space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Capita’s values and recent projects. Tailor your responses to show how your experience aligns with their mission. We want to see you shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Capita and being part of the transformation journey in HR & Payroll services.
We think you need these skills to ace HR & Payroll Services Functional Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR & Payroll Services Functional Lead role. Highlight your experience in service design and operational leadership, as these are key for us at Capita.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your past achievements in HR and Payroll services that align with our needs.
Showcase Your Skills: Don’t forget to showcase your expertise in user experience-based service design and any familiarity with GDS methodology. We want to see how you can contribute to our transformation programme!
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people and helps us keep track of all candidates efficiently.
How to prepare for a job interview at Capita plc
✨Know Your Stuff
Make sure you brush up on HR and Payroll service design principles. Familiarise yourself with Capita's Service Blueprint and High-Level Operating Model, as well as the Government Digital Service (GDS) methodology. This will show that you're not just interested in the role but also understand the framework within which you'll be working.
✨Showcase Your Experience
Prepare to discuss your extensive experience in leading operational teams and large-scale implementation programmes. Have specific examples ready that highlight your expertise in service design and how you've successfully navigated service transitions in the past.
✨Engage with Stakeholders
Since you'll be facilitating workshops and presenting updates, practice how you can effectively communicate with various stakeholders. Think about how you can foster consensus and resolve conflicts during discussions, as this is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in Capita's vision for HR & Payroll services. Inquire about their current challenges or future projects, which will not only show your enthusiasm but also help you gauge if the company aligns with your career goals.