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- Tasks: Greet visitors, provide exceptional customer service, and support training course administration.
- Company: Join Selborne, a transformative project with the Royal Navy and Capita.
- Benefits: Competitive salary, flexible benefits, onsite gym, and lifestyle discounts.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Be part of a bold mission to modernise military education and make a real impact.
- Qualifications: Experience in front of house or administration, excellent communication skills, and team player.
The predicted salary is between 19500 - 26000 £ per year.
Full-time role, 37.5 hours a week in Faslane, Helensburgh. Due to the nature of this role, you must be eligible for UK Security Clearance at SC level.
The primary purpose of this role is to greet visitors on site and deliver exceptional customer service assistance, whilst also providing training course administrative support as required. The role will involve working 37.5 hours a week, 7.5 hours per day on a 2-week rota basis:
- Week 1 - 7am - 3pm
- Week 2 - 10am - 6pm
This role is fixed-term covering maternity for 12 months.
What you’ll be doing:
- Ensuring all calls are answered in a professional and timely manner and redirected as appropriate.
- Welcoming visitors on site and signposting as necessary to the relevant department.
- Receiving, sorting and dispatching mail and actioning any deliveries.
- Ensuring building security is maintained/adhered to at all times.
- All visitors will be required to be recorded and logged appropriately on entry and exit of the building.
- Ensuring digital welcoming screen is updated daily with course arrival information and welcoming message for expected visitors/guests.
- Responsible for ensuring all relevant Ministry of Defence (MOD) databases are kept updated.
- Providing administration support to the training course teams.
What we’re looking for:
- Previous Front of House/Receptionist or Administration experience.
- Team player with initiative to work independently.
- Excellent communication skills both verbal and written.
- Confident with the ability to engage with customers and other teams.
- Good administration skills.
- Knowledge of MS Office and openness to learn different IT applications.
- Ability to work shift pattern and weekends.
What’s in it for you:
- A salary of £24,500.
- Enjoy flexible benefits including extra leave purchase, paid volunteering days, enhanced family leave, lifestyle discounts, and access to inclusive employee networks - all designed to support your wellbeing and personal growth.
- Access to onsite gym, including facilities such as swimming pool and ski slope.
- Onsite, secure parking.
- Catering facilities and shops accessible.
- Joining a great team as part of a large and exciting project within The Royal Navy.
Equal Opportunities: Capita is committed to an inclusive, barrier-free recruitment process. We’re a Disability Confident employer and welcome applications from everyone. If you need adjustments during the recruitment process, please contact us at reasonableadjustments@capita.com or call 07784 237318.
Front Desk Administrator in Helensburgh employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Administrator in Helensburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Selborne and Capita. Understanding their mission and values will help you connect better during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the Front Desk Administrator role, especially your customer service skills and admin experience.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Front Desk Administrator in Helensburgh
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since this role is all about delivering exceptional customer service, make sure to highlight any relevant experience you have in your application. We want to see how you've gone above and beyond for customers in the past!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and get straight to what makes you a great fit for the Front Desk Administrator role.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific skills or experiences that align with what we're looking for, like your administration skills or familiarity with MS Office. It shows us you’ve done your homework!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just hit 'Apply now' and follow the prompts!
How to prepare for a job interview at Capita plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front Desk Administrator role. Familiarise yourself with the key responsibilities like greeting visitors, handling calls, and providing administrative support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations that highlight your communication skills and ability to engage with people effectively.
✨Be Ready for Security Clearance Questions
Given the requirement for UK Security Clearance at SC level, be prepared to discuss your background and any relevant experiences. Understand what security clearance entails and be honest about your eligibility. This shows integrity and helps build trust with the interviewers.
✨Practice Your Administration Skills
Brush up on your MS Office skills and any other IT applications mentioned in the job description. You might be asked to demonstrate your proficiency or discuss how you've used these tools in previous roles. Being tech-savvy will give you an edge in the interview.