At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company that values flexibility and community support.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Work in a dynamic environment with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while enjoying independence and flexibility.
- Qualifications: Full UK driving licence and strong communication skills are essential.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5 hour working week, with the option of a four day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon-Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Edinburgh/Kirkcaldy using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the specified postcode areas
- Schedule flexibility to work required evening and weekend hours
- Experience in customer facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next
Choose 'Apply now' to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.
Field Enforcement Officer employer: Capita plc
Join us as a Field Enforcement Officer and experience a rewarding career with a company that values flexibility, independence, and community support. With a competitive salary of £31,650, a company car or generous car allowance, and a flexible working schedule, you will enjoy a work-life balance that suits your lifestyle. Our inclusive culture promotes employee growth through comprehensive training, wellbeing support, and opportunities for professional development, making us an excellent employer in the Edinburgh/Kirkcaldy area.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! As a Field Enforcement Officer, you'll need to engage with a variety of people. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from past experiences where you had to think on your feet and how you handled challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to get your application and ensure you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Field Enforcement Officer
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us your unique style and approach.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant skills and experiences. Show us how your background aligns with the role of a Field Enforcement Officer and why you’d be a great fit!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. Avoid jargon and focus on what really matters—your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Capita plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Enforcement Officer. Familiarise yourself with TV licence requirements and think about how you would explain these to customers. This will show that you're proactive and ready to engage with the community.
✨Show Off Your Communication Skills
Since this role involves interacting with various people, practice your communication skills. Think of examples from past experiences where you've successfully engaged with customers or resolved issues. Be prepared to demonstrate your ability to stay calm and professional in challenging situations.
✨Be Ready for Problem Solving
The job requires a problem-solving mindset, so come prepared with examples of how you've tackled challenges in previous roles. Think about times when you've had to make quick decisions or adapt to unexpected situations, as this will highlight your judgement and resilience.
✨Embrace Flexibility
This position offers a flexible schedule, so be ready to discuss how you can manage your time effectively. Share your thoughts on working evenings and weekends, and how you plan to balance your work and personal life while meeting the needs of customers.
