At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company that values flexibility and community support.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Great opportunities for personal growth and a supportive work environment.
- Why this job: Make a real difference in people's lives while enjoying independence and flexibility.
- Qualifications: Must have a full UK driving licence and strong communication skills.
The predicted salary is between 31650 - 31650 € per year.
Join us as a Field Officer and play a key role in supporting local communities. You'll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What's in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5 hour working week, with the option of a four day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon‑Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Dudley (to be considered for this role you must live in DY postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
We're looking for people who can bring the following:
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the DY postcode area
- Schedule flexibility to work required evening and weekend hours
Experience in customer facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.
Field Officer in Dudley employer: Capita plc
At Capita, we pride ourselves on being an excellent employer, offering a competitive salary of £31,650 along with a company car or generous car allowance, ensuring our Field Officers can work flexibly and independently within their local communities. Our supportive work culture is enhanced by comprehensive training, a strong focus on employee wellbeing, and opportunities for personal growth, making it a rewarding place to build your career while positively impacting the lives of others in Dudley.
StudySmarter Expert Advice🤫
We think this is how you could land Field Officer in Dudley
✨Tip Number 1
Get to know the company and its values before your interview. This will help you connect your experiences with what they’re looking for in a Field Officer. Plus, it shows you’re genuinely interested!
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers from all backgrounds, being able to articulate your thoughts clearly is key. Try role-playing scenarios with friends or family.
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of examples where you’ve had to think on your feet or resolve customer issues. This will highlight your ability to stay calm and professional under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Field Officer in Dudley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Field Officer role. We want to see how you can support local communities and engage with customers effectively.
Show Off Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to connect with people from all backgrounds. Share examples of how you've successfully navigated customer interactions in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Field Officer role. Familiarise yourself with the responsibilities, such as visiting customers and explaining TV licence requirements. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively engaged with customers in the past. Think about situations where you had to explain complex information clearly or resolve issues. This will demonstrate your ability to connect with people from all backgrounds.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where you had to make quick decisions or manage difficult customer interactions. Highlighting your problem-solving mindset will show that you can handle the independent nature of the job.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, or the flexibility of the schedule. This not only shows your interest but also helps you determine if the role is the right fit for you.
