At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a dynamic team with a focus on community support and flexibility.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Inclusive employer committed to diversity and providing support for all applicants.
- Why this job: Make a real difference in people's lives while enjoying independence and flexibility.
- Qualifications: Full UK driving licence and strong communication skills are essential.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You'll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What's in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5 hour working week, with the option of a four day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon‑Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Dudley (to be considered for this role you must live in DY postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
We're looking for people who can bring the following:
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the DY postcode area
- Schedule flexibility to work required evening and weekend hours
Experience in customer facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Field Enforcement Officer in Dudley employer: Capita plc
Join Capita as a Field Enforcement Officer and enjoy a rewarding career that offers flexibility, independence, and a strong commitment to community support. With a competitive salary of £31,650, a company car or generous car allowance, and a flexible working schedule, you will have the opportunity to balance your professional and personal life while making a positive impact in Dudley. Our inclusive work culture prioritises employee wellbeing, offering extensive benefits, training, and growth opportunities, ensuring you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer in Dudley
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role of Field Enforcement Officer. Plus, it’ll give you a chance to highlight how your skills align with their mission.
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll be engaging with customers from all walks of life. Role-play common scenarios with a friend or family member to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from your past experiences where you had to think on your feet or resolve a tricky situation. This will demonstrate your ability to stay calm and professional under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to get your application and see how you fit into the Field Enforcement Officer role. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Field Enforcement Officer in Dudley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Field Enforcement Officer role. We want to see how you can engage with customers and handle various situations, so don’t hold back!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong communication abilities in your written application. Use clear and professional language to reflect how you’d engage with customers in real life.
Be Honest About Your Experience:If you’ve got experience in customer-facing roles, make sure to mention it! We value your attitude and professionalism, so share specific examples that showcase your problem-solving mindset and ability to stay calm under pressure.
Apply Through Our Website:Don’t forget to hit 'Apply now' on our website! It’s the easiest way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Capita plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Enforcement Officer. Familiarise yourself with TV licence requirements and the importance of clear communication with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples from your past experiences where you've successfully engaged with customers. Think about how you handled difficult situations and what strategies you used to stay calm and professional.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss scenarios where you've had to think on your feet or solve problems independently. The interviewers will want to see that you can make sound decisions in various customer situations, so have a few examples up your sleeve.
✨Embrace Flexibility
Highlight your ability to work flexible hours and manage your own schedule. Share any experiences where you've adapted to changing circumstances or worked outside of traditional hours, as this aligns perfectly with the role's requirements.
