At a Glance
- Tasks: Assist customers with queries about their life and pensions accounts via inbound calls.
- Company: Join Capita, a vibrant team transforming financial services in Glasgow.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Other info: Great training opportunities and a supportive, inclusive work environment await you.
- Why this job: Make a real difference by providing excellent customer service and support.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 29000 £ per year.
Location: Skypark. Sky Park1 | Level 2 | 8 Elliot Place, Glasgow, G3 8EP
Salary: 25,646.40 per annum
Contract Type: Permanent. Hybrid working contract. Training fully office based for 8 weeks.
Hours: 40 Hours a week, Monday - Friday shifts between 8am - 6pm. No weekend hours.
Capita is seeking Customer Service Advisors to be part of our vibrant team, on a key Financial Services contract based in Glasgow. You will be responsible for assisting customers with queries and general administration of their life and pensions account, with most contact being inbound telephone-based. Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.
The roles will be on a full time, permanent basis, working 40 hours per week with shifts between 8am to 6pm. We expect new team members to be office based full time for the first 8 weeks during training, then once competent, moving to a hybrid arrangement with weekly office visits and rest working from home.
What will you deliver?
- Answer inbound calls from customers regarding their life and pension policy.
- Complete administration work from the call within service standards.
- Ensure customer records are accurately maintained.
- Communicate effectively both verbally and in writing.
- Achieve targets to maintain productivity, quality, and contractual service level agreements.
- Manage own workload effectively and prioritise accordingly to meet targets.
- Accurately complete any quality / productivity documentation required.
What can we offer you?
- A starting salary of 25,646.40 per annum
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave...and plenty more
- 23 days holiday (rising to 27 with service) with the opportunity to buy extra leave.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What are we looking for?
- Previous experience in a customer service role or similar customer focused role such as hospitality, retail etc.
- A genuine passion for helping people and delivering excellent customer experience.
- Proven literacy and numerical skills, ideally GCSE grade C (or equivalent) English and Maths.
- Confident communicator with a professional and friendly manner.
- Excellent listening skills and an ability to problem solve.
- A fast learner with an attention to detail.
- The ability to work under pressure and prioritise workload.
- Someone who is punctual and reliable.
About Capita Regulated Services
At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services.
What’s Next?
If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.
Equal Opportunities
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.
For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work
Customer Service Advisor employer: Capita plc
Capita plc is an excellent employer, offering a supportive and dynamic work culture in Woking that empowers employees to make a meaningful impact on candidates' lives as they guide them towards careers in the British Army. With competitive benefits including 23 days' holiday and pension contributions, alongside opportunities for professional growth and development, Capita fosters an environment where teamwork and clear communication are valued, making it an ideal place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and problem-solving abilities. Share specific examples from your past experiences where you made a positive impact on customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our vibrant team at Capita. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with our mission of delivering excellent customer experiences.
Show Your Passion:Let your enthusiasm for helping people shine through in your written application. We love candidates who genuinely care about making customers happy, so share any relevant stories or experiences!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application via our website! It’s the best way for us to track your progress and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Capita plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common life and pension queries, as well as the importance of customer experience. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about your past experiences and how they relate to the skills required for this role. Practising with a friend or in front of a mirror can help you articulate your thoughts clearly and reduce nerves on the day.
✨Show Your Passion
During the interview, let your enthusiasm for helping customers shine through. Share specific examples of how you've gone above and beyond in previous roles to ensure customer satisfaction. This will demonstrate your commitment to providing excellent service, which is key for this job.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the training process, team dynamics, or opportunities for growth within the company. Asking questions shows that you're engaged and serious about the role, making a positive impression on the interviewer.
