Subject Matter Expert (Application Support) in Coventry

Join Capita Government Services and help deliver innovative technology solutions that support millions of people every day. We are looking for an experienced Subject Matter Expert (Application Support) to play a pivotal role in supporting a suite of complex, business critical applications that underpin essential operational services across our Government Services portfolio. This is a hybrid role, with flexibility on where you work, but you will be required to travel to our Coventry office as and when business requires.

What we are looking for:

• You will bring strong analytical thinking, excellent problem solving ability, and a positive, proactive approach.
• You will be comfortable working with stakeholders at all levels and enjoy getting hands on with complex technical issues.

Essential experience:

• Minimum 4 years' experience in an Application Support environment (supporting bespoke and COTS applications)
• Strong, proven SQL skills (Microsoft/Oracle) at SME level
• Knowledge or exposure to Azure services such as Logic Apps, Runbooks, Dashboards and Kubernetes
• Solid 3rd line and application support background

Desirable experience:

• Experience working in an ITIL environment
• Strong communication, presentation and negotiation skills
• Familiarity with: Windows OS, RHEL, MS SQL, PowerShell, Azure KQL, SFTP, XML, SOAP, IBM MQ, Rabbit MQ, ElasticSearch, Octopus, Jasper Reports

What you will be doing:

• As an SME within our specialist Applications team, you will join a group of highly skilled experts who manage and support a range of bespoke and COTS applications.
• Reporting to the System Support Team Leader, you will take ownership of application performance, stability, and continuous improvement across a fast paced environment.
• This role is perfect for someone who enjoys solving technical challenges, driving improvement, and collaborating with colleagues, developers, and suppliers to keep complex systems performing at their best.
• Serve as the Subject Matter Expert for key applications and associated technologies.
• Provide second line and specialist escalation support for the Front Line and ASET teams when required.
• Drive continuous improvement by identifying opportunities to streamline processes, eliminate manual tasks, reduce costs, reduce time and deliver effective Problem Management outcomes.
• Take ownership of application related issues, working collaboratively with programme, developers and external suppliers to ensure timely and robust resolution.
• Lead and coordinate technical reviews with suppliers, ensuring quality, accountability, and alignment with operational needs.
• Lead and contribute to projects and change initiatives, providing expert technical input throughout the lifecycle.
• Work closely with the Environment Manager to maintain environmental consistency and ensure applications remain aligned across all environments.
• Perform detailed system and data analysis to investigate, diagnose, and resolve reported application and data issues.

About Capita:

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita's 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

What is in it for you?

• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career

Unlock Your Potential with Capita:

At Capita, your career can take you wherever your ambition leads. You will become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We are committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.

What we hope you will do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you. We are an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We are committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.