At a Glance
- Tasks: Support candidates on their journey to joining the British Army through calls and webchat.
- Company: Join Capita's innovative team transforming Army recruitment.
- Benefits: Competitive salary, generous holiday, paid volunteering day, and flexible benefits.
- Other info: Inclusive workplace with excellent training and career progression opportunities.
- Why this job: Make a real difference from day one in a supportive, collaborative environment.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 20124 - 20124 € per year.
Recruiting tomorrow's Army today. Be the best to support the best! Do you enjoy helping people, answering questions and making a real difference from day one? Join our team and play a vital role in supporting candidates on their journey to joining the British Army. This is a part-time, permanent role working 30 hours per week (9am-3pm Mon-Fri), based onsite at our Upavon, Wiltshire office. Being office-based means you will benefit from hands‑on support, in‑person training, and the opportunity to build strong relationships with colleagues in a collaborative setting.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
What you'll be doing:
- Answering inbound calls from individuals interested in joining the British Army
- Responding to candidate enquiries via online webchat
- Updating and maintaining accurate records on our internal systems
- Providing clear information about the recruitment process and next steps
- Escalating issues or queries when appropriate
- Supporting colleagues and contributing to a positive team environment
What we're looking for:
Essential:
- Previous customer service experience, face‑to‑face or over the phone
- Confidence using Microsoft Office and learning new systems
- Ability to work well both independently and as part of a team
- Strong listening skills with the ability to capture information accurately
- Flexibility to work a shift pattern between 8.15am and 7.00pm
- A patient, empathetic and professional approach
Desirable:
- Familiarity with army careers, would be an advantage
What's in it for you?
- Pro rota'd salary of 20,124
- 23 days' holiday, rising to 27, plus the option to buy additional leave
- A paid volunteering day each year for a charity or cause of your choice
- Pension, life assurance, cycle to work scheme, and enhanced family leave
- Flexible voluntary benefits covering wellbeing, retail, travel and technology
- Access to employee network groups that champion inclusion and belonging
- A large, friendly onsite team with excellent training and progression opportunities
- Free secure onsite parking, plus canteen and shop facilities
Equal Opportunities:
At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss.
Contact Advisor (Part-Time) employer: Capita plc
At Capita Recruiting Partnering Project, we pride ourselves on being an excellent employer that values inclusivity and employee development. Our Upavon office offers a collaborative work culture with hands-on support and comprehensive training, ensuring you feel empowered to make a real difference in the recruitment journey for future Army candidates. With competitive benefits, including generous holiday allowances and opportunities for community engagement, joining our team means becoming part of a mission-driven organisation dedicated to transforming the British Army's recruitment service.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Advisor (Part-Time)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Capita and the British Army's values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your listening skills! As a Contact Advisor, you'll need to capture information accurately. Try role-playing with a friend or family member to get comfortable with asking questions and responding to different scenarios.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've helped someone or resolved an issue. Be ready to share these stories during your interview to demonstrate your skills and approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Contact Advisor (Part-Time)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Contact Advisor. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills:Since previous customer service experience is essential, share specific examples of how you've helped others in past roles. This will demonstrate your ability to support candidates effectively from day one.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and convey your message without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to us quickly and allows you to explore more about our team and values while you're at it!
How to prepare for a job interview at Capita plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Contact Advisor. Familiarise yourself with the responsibilities listed in the job description, especially around answering calls and providing information about the recruitment process. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since previous customer service experience is essential, prepare examples from your past roles where you've successfully helped customers. Think about situations where you’ve had to listen carefully, respond empathetically, and resolve issues effectively. This will show that you can handle candidate enquiries with professionalism.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, flexibility, and your approach to handling difficult situations. Practising your responses will help you feel more confident during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Interest in the Army
While familiarity with army careers is desirable, showing genuine interest in the British Army and its values can set you apart. Research the Army's mission and recent initiatives, and be ready to discuss why you want to support candidates on their journey to joining.
