At a Glance
- Tasks: Provide onsite IT support to schools and ensure top-notch customer service.
- Company: Join Entrust, a supportive team dedicated to tech solutions in education.
- Benefits: Competitive salary, paid volunteering days, and diverse employee benefits.
- Other info: Work term time only with opportunities for career growth and inclusivity.
- Why this job: Gain hands-on IT experience while making a difference in local schools.
- Qualifications: Interest in IT; qualifications like GCSE/A Level are a plus but not essential.
The predicted salary is between 21500 - 25155 € per year.
We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. Within this role you would visit the schools in the Staffordshire area to provide regularly scheduled IT support and ensure that they receive the best possible customer service. This role comes with training; the first few weeks will be spent shadowing a member of our highly experienced and supportive team to ensure that you are fully equipped to support the clients in your area. With this in mind we are open to considering people with an interest in IT without hands-on work experience in this field. This is a term time only role, so you will only work during the school terms. The role is also field based, so the right person for this role will have a full clean drivers licence and their own vehicle.
What you will be doing:
- Provide scheduled technical maintenance and support for ICT to a set of schools.
- Involved in larger installations in schools in line with documented project plans.
- Provide reactive IT support as required, including telephone support, remote support, site visits and assistance with hardware quotations.
- Research and document development projects and procedures for the team in line with strategic objectives for the business.
What we are looking for:
- Strong customer service skills.
- An interest in IT and a career in this area.
- Ideally some form of qualification in IT (GCSE/A Level) or equivalent, although this is not essential.
- Happy to work term time only.
- Full UK licence with access to own vehicle.
What's in it for you?
- A competitive basic salary of £25,155, prorated to reflect the part time nature of the annual hours (actual salary approx. £21,500).
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Equal Opportunities:
At Capita, we're committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process.
IT Technician (Onsite) - Term Time Only in Colwich employer: Capita plc
Entrust is an excellent employer for those seeking a rewarding career in IT support, particularly within the educational sector in Staffordshire. With a strong focus on employee development, you will benefit from comprehensive training and a supportive work culture that values diversity and inclusion. Enjoy competitive pay, generous leave policies, and the opportunity to engage in community volunteering, all while working term time only to maintain a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician (Onsite) - Term Time Only in Colwich
✨Tip Number 1
Get to know the company! Research Entrust and their values. When you show up for an interview, drop in some knowledge about their projects or initiatives. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing support, think of scenarios where you might need to help someone with tech issues. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Technician (Onsite) - Term Time Only in Colwich
Some tips for your application 🫡
Show Your Passion for IT:We want to see your enthusiasm for technology! Even if you don't have hands-on experience, let us know about your interest in IT and any relevant projects or studies you've done. This will help us understand your motivation and potential.
Highlight Customer Service Skills:Since this role involves providing support to schools, it's crucial to showcase your customer service skills. Share examples of how you've helped others in the past, whether in a professional or personal setting. We love a friendly face!
Tailor Your Application:Make sure to customise your application to fit the job description. Mention specific skills or experiences that align with what we're looking for, like your ability to work during term time or your clean driving licence. It shows us you're serious about the role!
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you get all the latest updates about the process. Plus, it makes everything easier for both of us!
How to prepare for a job interview at Capita plc
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Even if you don't have hands-on experience, understanding basic concepts like networking, hardware components, and troubleshooting can really impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with schools, be ready to discuss how you've provided excellent customer service in the past. Think of examples where you resolved issues or helped someone out, even if it wasn't in an IT context.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the job and the team. This shows your interest in the position and helps you understand what’s expected. Ask about the training process or how the team collaborates on projects.
✨Highlight Your Flexibility
This is a term-time only role, so emphasise your willingness to work within those constraints. Mention any previous experiences where you adapted to changing schedules or environments, which will show you're a good fit for the role.
