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- Tasks: Engage with customers about bereavement claims and manage administrative tasks.
- Company: Join Capita Regulated Services, a leader in transforming life and pensions.
- Benefits: Enjoy remote work, competitive salary, and perks like health support and discounts.
- Why this job: Be part of a supportive team focused on positive outcomes and career growth.
- Qualifications: Previous admin experience in finance or claims is preferred; training provided.
- Other info: Hybrid role based in Swindon or Cheltenham; must be within commuting distance.
The predicted salary is between 28800 - 43200 £ per year.
Claims Administrator – Life & Pensions
Claims Administrator – Life & Pensions
Apply now for the remote hybrid role based in Swindon or Cheltenham. This full-time, permanent position offers an excellent opportunity to work with a key Life & Pensions client within a well-established team. The role involves customer contact and potential career progression.
Location: Swindon, United Kingdom
Hours: Full-time, 37.5 hours/week
Contract: Permanent
This role involves a hybrid working arrangement, primarily from home, with visits to the offices in Swindon or Cheltenham, so candidates should be within commuting distance.
Responsibilities:
- Communicating with customers via telephone and written correspondence regarding bereavement claims.
- Following up with customers for outstanding information needed for claims.
- Performing administrative duties related to claims.
- Supporting a positive team culture.
- Handling general administrative tasks.
Candidate Requirements:
- Previous administrative experience in an FCA-regulated financial environment or claims experience in a back-office setting, preferably within Life & Pensions. Full training will be provided.
- Excellent written and verbal communication skills, with a focus on customer service.
- Ability to handle sensitive situations with vulnerable customers.
- Good IT skills, including Word and Excel, with quick adaptability to new software.
- Self-motivated and able to manage workloads effectively.
What We Offer:
- Comprehensive training and career development opportunities.
- Competitive starting salary with performance-based salary reviews.
- Benefits including pension, life assurance, cycle-to-work scheme, and generous maternity, adoption, and parental leave.
- Voluntary benefits tailored to your lifestyle, such as discounts, health and wellbeing support, travel, and technology benefits.
Join a diverse and dedicated team committed to creating better outcomes for our employees and clients. We support your growth and development in the financial services sector.
About Capita Regulated Services:
We’re transforming life, pensions, and mortgage services, delivering responsible and sustainable solutions that adapt to market changes and customer needs. Our teams operate across the UK and worldwide, offering end-to-end administration, digital technology, and business support services. Join us to shape the future of regulated services.
Next Steps:
If interested, click below to apply, register, and track your application. Our Resourcing Team will review your application and contact you.
Equal Opportunities:
We are an inclusive, Disability Confident employer committed to fair recruitment. For accessible formats or support, contact reasonableadjustments@capita.com or call 07784 237318. For more info, visit the Capita Careers website.
Access to Work support is available for candidates with disabilities or health conditions, including communication support at interviews. Apply at this link.
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Claims Administrator - Life & Pensions employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator - Life & Pensions
✨Tip Number 1
Familiarise yourself with the Life & Pensions sector. Understanding the basics of how claims work in this field will help you engage more confidently during interviews and discussions with our team.
✨Tip Number 2
Highlight your customer service skills. Since the role involves communicating with customers regarding sensitive claims, showcasing your ability to handle such situations with empathy and professionalism can set you apart.
✨Tip Number 3
Prepare for questions about your administrative experience. Be ready to discuss specific examples from your past roles that demonstrate your organisational skills and ability to manage workloads effectively.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers with our mission and show that you're a great fit for our team.
We think you need these skills to ace Claims Administrator - Life & Pensions
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Claims Administrator position. Tailor your application to highlight relevant experience in administrative roles, particularly in FCA-regulated environments.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative experience, especially in Life & Pensions or claims handling. Use specific examples to demonstrate your skills in customer service and communication.
Showcase Your Skills: Make sure to mention your IT skills, particularly with Word and Excel, and your ability to adapt to new software. Highlight your written and verbal communication skills, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention your motivation to support vulnerable customers and contribute to a positive team culture.
How to prepare for a job interview at Capita plc
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their mission in the Life & Pensions sector will help you align your answers with what they are looking for.
✨Prepare for Customer Scenarios
Since the role involves communicating with customers, think of examples from your past experiences where you've handled sensitive situations or provided excellent customer service. Be ready to discuss these during the interview.
✨Showcase Your Administrative Skills
Highlight your previous administrative experience, especially in an FCA-regulated environment. Be prepared to discuss specific tools and software you’ve used, particularly Word and Excel, as well as your ability to adapt to new systems.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions. This shows your interest in the role and the company. You might inquire about the team culture or opportunities for career progression within the organisation.