Senior HR & Payroll Functional Analyst in City of London

Are you looking for an opportunity to shape a brand new HR & Payroll service from the ground up? We are excited to welcome a skilled and forward-thinking HR & Payroll Functional Analyst to join our team. In this role, you will play a key part in designing an end-user centric service model that delivers a seamless and high-quality experience for our clients and their people. Reporting to the HR & Payroll Functional Lead, you will help develop the Capita Service Blueprint, contribute to a high-level operating model, and work closely with both internal teams and our client's End User Forum to refine and enhance service design.

If you are someone who enjoys collaborating, problem-solving and translating service concepts into clear, practical processes, this is an exciting chance to make a meaningful impact. You will also support transition planning, testing, and cutover rehearsals - playing a hands-on role as we bring our new service to life. This is a great opportunity for someone who wants to help shape the future of HR & Payroll services within a dynamic programme environment.

What you will be doing:

• Supporting the creation of the HR & Payroll Service Blueprint and operating model, ensuring alignment with client and third-party requirements.
• Participating in workshops and meetings to ensure service designs integrate smoothly across all parties.
• Taking ownership of elements of the detailed HR & Payroll service design, with a strong focus on user experience and end-to-end quality.
• Working with training and testing teams to ensure materials, procedures, and test scripts accurately reflect the agreed service design.
• Helping align service designs with Capita's existing solution capabilities to minimise unnecessary bespoke development.
• Presenting design updates in the End User Forum, gathering feedback, and refining service models accordingly.
• Contributing to daily stand-ups and raising issues or blockers to support timely resolution.
• Responding to client and third-party queries about how their service elements align with Capita's design.
• Supporting quality assurance of HR & Payroll service designs against internal and external standards.
• Participating in Payroll Parallel Run activities to ensure alignment with the target operating model.
• Supporting transition planning, dress rehearsals, and the live service cutover for HR & Payroll.
• Assisting with early operational support to resolve service-related issues and build confidence in the new service.

What we are looking for:

Essential Skills & Experience:

• Experience in HR & Payroll service design and operating model development.
• Strong understanding of people, process, technology and data within enterprise-wide service design.
• Experience working in shared services and large, multi-party implementation programmes.
• Ability to design services that accommodate phased transitions and interim operating states.
• Experience supporting service transition activities between providers.
• Ability to align service design with existing system capabilities to minimise bespoke development.
• Experience contributing to test scenarios and participating in UAT/BAT cycles.
• Exposure to early life support (hypercare), including assisting operatives during service go live.
• Proactive problem solver who can navigate shifting priorities and complex environments.
• Demonstrates integrity, transparency, and sound judgement under pressure.
• Able to work remotely and travel to UK locations when required.

Desirable Skills & Experience:

• Experience with GDS-aligned service design across the full lifecycle.
• Experience working with global systems integrators or technical delivery partners on ERP solutions.
• Previous involvement in Oracle Fusion service design.
• Understanding of user-centred and accessibility-focused service design (WCAG 2.2).
• Awareness of political, regulatory, and digital inclusion considerations in public services.

About Capita: Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

What's in it for you?

• Salary of up to £57,590.00 plus benefits.
• Home-based position.
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more.
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

Unlock Your Potential with Capita: At Capita, your career can take you wherever your ambition leads. You will become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We are committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.

Equal Opportunities: At Capita, we are committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you would like to discuss any adjustments you might need during your recruitment process.