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- Tasks: Design innovative IT services and enhance service management processes.
- Company: Leading outsourcing company based in London with a focus on innovation.
- Benefits: Home-based work, extensive employee benefits, and a collaborative team environment.
- Why this job: Make a real impact by translating customer needs into actionable service designs.
- Qualifications: Extensive experience in IT service architecture and ITIL certification required.
- Other info: Join a diverse team dedicated to delivering effective service solutions.
The predicted salary is between 36000 - 60000 £ per year.
A leading outsourcing company located in London is seeking a Service Architect to enhance their service management processes. This role emphasizes translating customer needs into actionable service designs, requiring extensive experience and ITIL certification.
You will work collaboratively within TechOps, ensuring effective service delivery and overseeing contract negotiations. Join a diverse team focused on innovative solutions while enjoying home-based working and extensive employee benefits.
Remote IT Service Architect - ITIL & ServiceNow Design in City of London employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote IT Service Architect - ITIL & ServiceNow Design in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous service designs and how they improved service delivery. This will make you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses, especially around ITIL and ServiceNow scenarios. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and land that remote IT Service Architect role. Let’s get you started!
We think you need these skills to ace Remote IT Service Architect - ITIL & ServiceNow Design in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL and ServiceNow. We want to see how you've translated customer needs into actionable service designs, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your skills align with our focus on innovative solutions in service management.
Showcase Your Collaborative Spirit: Since this role involves working closely with TechOps, let us know about your teamwork experiences. Share examples of how you’ve successfully collaborated to enhance service delivery in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Capita plc
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in service design and management. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your ServiceNow Expertise
Since this role involves ServiceNow design, be prepared to talk about your experience with the platform. Highlight specific projects where you've used ServiceNow to enhance service delivery or streamline processes. Real-world examples will make your skills stand out.
✨Understand Their Business Needs
Research the company and its service management processes. Think about how you can translate their customer needs into actionable service designs. Showing that you understand their business will demonstrate your commitment and strategic thinking.
✨Prepare for Collaborative Scenarios
As you'll be working within TechOps, think of examples where you've successfully collaborated with cross-functional teams. Be ready to discuss how you handle contract negotiations and ensure effective service delivery, as teamwork is key in this role.
