At a Glance
- Tasks: Lead the design and implementation of a knowledge management framework for operational excellence.
- Company: Join Capita, a key player in transforming healthcare delivery for the NHS.
- Benefits: Competitive salary, generous holiday, volunteering days, and diverse employee benefits.
- Other info: Flexible home working with travel opportunities and excellent career growth potential.
- Why this job: Make a real impact on healthcare services while developing your skills in a dynamic environment.
- Qualifications: Strong communication, analytical skills, and experience in knowledge management are essential.
The predicted salary is between 38000 - 38000 £ per year.
We are seeking a Knowledge & Process Excellence Lead to design, implement, and maintain a robust knowledge management framework that supports operational excellence, continuous improvement, and compliance across all service areas.
Responsibilities:
- Design and maintain Standard Operating Procedures (SOPs), process guides, knowledge articles, and customer communication templates that drive consistency and deliver improved customer outcomes.
- Design and implement knowledge assessments to measure team competency, identify gaps, and reduce the risk of quality failures.
- Provide expert training and guidance on knowledge management tools, methodologies, and best practices to enhance organisational capability such as CO Pilot, Chat GPT, AWS.
- Support workshops (e.g., Customer 360 resolution workshops) to drive service improvements.
- Leverage analysed data from multiple sources-including customer feedback, complaints, work items, and webinar FAQs-to identify recurring themes, emerging trends, and improvement opportunities.
- Lead workshops and improvement sessions (e.g., Customer 360 resolution workshops) to foster collaboration and drive actionable outcomes.
- Ability to generate and support innovative ideas that improve organisational performance.
- Able to identify repetitive tasks that have the potential to be automated.
About You:
- Excellent communication and stakeholder engagement skills.
- Strong organisational and analytical abilities.
- Ability to produce clear, concise, and engaging written content.
- Familiarity with digital content management systems and process documentation.
- Experience in managing knowledge resources in a regulated environment.
- Skilled in end-to-end process analysis and customer experience mapping.
- Experience of building AI agents as a knowledge tool using Co Pilot, Chat GPT or equivalent - Desirable.
What’s in it for you?
- A competitive basic salary (Up to 38,000 depending on experience).
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.
Equal Opportunities:
At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.
Knowledge & Process Excellence Lead in City of London employer: Capita plc
Capita Health & Welfare is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and generous benefits including 23 days' holiday, paid volunteering days, and comprehensive parental leave. With a strong commitment to diversity and inclusion, our collaborative work culture fosters innovation and continuous improvement, making it an ideal environment for professionals looking to make a meaningful impact in healthcare delivery while enjoying the flexibility of home working with occasional travel to key locations like Leeds, Blackburn, or Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge & Process Excellence Lead in City of London
✨Dive Into Corporate Strategy Communities
Get yourself involved in online communities or forums focused on corporate strategy. Places like LinkedIn groups or specific Slack channels can hook you up with industry insights, trends, and many potential job leads. Don't hesitate to share your thoughts or ask questions; it’ll boost your visibility!
✨Attend Industry Conferences and Events
Keep an eye out for corporate strategy conferences or networking events in your area (or online!). These gatherings are gold mines for meeting hiring managers and making impactful connections. Plus, having a few good conversations can lead to job referrals at companies like Capita plc!
✨Showcase Your Strategy Skills
Create content that showcases your knowledge of corporate strategy—think reports, blogs, or even video discussions. Sharing these on platforms like LinkedIn or Medium can demonstrate your expertise and make you stand out to employers looking for fresh talent.
✨Apply Directly Through Our Website
Don’t forget to apply for the Knowledge & Process Excellence Lead position at Capita plc via our website! This shows your genuine interest, and who knows, you might just land that interview in a matter of days. Keep your application focused on how you can add value to their strategy team.
We think you need these skills to ace Knowledge & Process Excellence Lead in City of London
Some tips for your application 🫡
Show Us Your Strategic Thinking:When crafting your CV and cover letter, highlight your strategic analysis skills. Focus on past experiences where you've effectively assessed market trends or made impactful recommendations. Evidence-based achievements, like improving processes or contributing to significant projects, will help us see your potential for driving corporate strategy at Capita plc.
Tailor Your Narrative:Don’t just send us a generic application! Personalise your cover letter by connecting your experiences and aspirations to Capita plc’s mission and goals. We love seeing candidates who genuinely understand what we do; share how your vision aligns with ours and what you can bring to the table.
Highlight Relevant Academic Credentials:In your CV, make sure to showcase your academic background, especially if you have qualifications in business, economics, or analytics. We appreciate candidates who can back up their skills with relevant degrees or certifications, so don’t be shy about flaunting those achievements!
Utilise Professional Language:While we want you to be yourself, remember that corporate strategy roles demand a level of professionalism in communication. Use clear and concise language in your application materials, ensuring that your ideas come across as well-structured and sophisticated. It’s all about making a great impression right from the written application stage!
How to prepare for a job interview at Capita plc
✨Master the Numbers
Corporate strategy often involves data analysis and financial forecasting. Brush up on your quantitative skills, and be prepared to handle case studies or numerical problems during the interview. We might get questions about how to approach market trends or assess the performance of a hypothetical company — so practice these scenarios!
✨Know Your Frameworks
Familiarity with strategic frameworks like SWOT, PESTLE, or Porter’s Five Forces can set you apart. We should be ready to discuss how we’d apply these tools to real-world business situations — maybe even relating them to Capita plc. This shows we’re not just theory-happy but can articulate our practical application.
✨Engage in Strategic Conversations
In a full-time role like this, it’s crucial to show that we're engaged and informed about current trends in the industry. Keep up with major news and prepare to discuss how recent developments could impact strategic decisions at Capita plc. This will demonstrate our passion and proactive approach to the field.
✨Showcase Relevant Experience
Whether through internships or projects, we should highlight any experience that relates to corporate strategy. Have specific examples ready to talk about how we’ve contributed to strategic growth or improvements. It's about showcasing our unique journey and how it will bring value to Capita plc.
