At a Glance
- Tasks: Lead the delivery of Snowflake as our core data platform and drive actionable insights.
- Company: Join Capita, a leading outsourcer transforming contact centre operations.
- Benefits: Enjoy 23 days holiday, flexible working, and a supportive career development environment.
- Other info: Be part of a diverse team focused on continuous improvement and innovation.
- Why this job: Make a real impact on data-driven decision-making in a dynamic, AI-enabled service model.
- Qualifications: Experience with Snowflake, strong SQL skills, and ability to communicate insights effectively.
The predicted salary is between 60000 - 75000 £ per year.
We’re seeking a hands-on, insight-driven Data and MI Manager to lead the delivery and operationalisation of Snowflake as the core data and management information platform across Capita’s Citizen Contact operations. You’ll ensure data is accessible, reliable and actionable, providing consistent management information, analytics and insight to support operational delivery, transformation programmes and strategic decision-making. Working closely with operational, transformation, engineering and analytics teams, you’ll bridge data engineering, analytics and MI delivery to ensure Snowflake is fully embedded as the single source of truth across the operation. You’ll play a critical role in enabling data-led decision-making by designing, delivering and embedding Snowflake-based data products that support operational performance, transformation outcomes and executive reporting.
What You’ll Be Doing:
- Snowflake Delivery & Data Platform Ownership
- Lead the delivery and ongoing optimisation of Snowflake as the core data and MI platform.
- Work with data engineers and platform teams to design, build and maintain Snowflake data models and pipelines.
- Ensure Snowflake supports operational, client and programme MI needs across all services.
- Define standards for data structures, usage and performance across Snowflake environments.
- Management Information & Analytics Delivery
- Design and deliver scalable MI and analytics solutions that support operational performance and transformation outcomes.
- Translate operational and business requirements into Snowflake-based data products and dashboards.
- Develop reusable, scalable data products aligned to common operational metrics and KPIs.
- Enable data-led decision-making across frontline, operational leadership and executive audiences.
- Data Analysis & Insight
- Apply analytical and statistical techniques to identify trends, risks and improvement opportunities.
- Support root-cause analysis and performance insight across contact centre and back office operations.
- Communicate insights clearly through visualisations and narratives tailored to different audiences.
- Collaboration & Delivery Enablement
- Work closely with Operations, Transformation, PMO and Technology teams to align data delivery to programme priorities.
- Support agile and MVP-based delivery approaches for data and MI products.
- Partner with stakeholders to define requirements, priorities and success measures.
- Governance, Quality & Ethics
- Ensure data quality, integrity and consistency across Snowflake-delivered MI.
- Apply appropriate data governance, security and ethical standards.
- Stay aligned to evolving data ethics, legislation and compliance requirements.
- Capability & Continuous Improvement
- Support capability building across the Data and MI function and wider organisation.
- Promote best practice in data usage, analytics and insight.
- Continuously improve data products based on feedback and evolving operational needs.
What we’re looking for:
Essential Experience
- Strong, hands-on experience delivering and using Snowflake in operational environments.
- Proven experience delivering management information and analytics at scale.
- Strong SQL skills and experience working with cloud-based data platforms.
- Experience translating operational requirements into effective data and MI solutions.
- Ability to work across data engineering, analytics and operational stakeholders.
- Strong communication skills, able to present insight clearly to non-technical audiences.
Desirable
- Experience working in contact centre or large-scale operational environments.
- Experience working with data visualisation tools and MI platforms.
- Exposure to data science techniques, automation or advanced analytics.
- Experience working in transformation programmes or complex delivery environments.
What Success Looks Like:
- Snowflake is successfully embedded as the core data and MI platform across Citizen Contact operations.
- Operational teams have access to consistent, trusted and actionable MI.
- Data-led decision-making is improved across frontline, leadership and executive levels.
- MI effectively supports performance management, transformation delivery and benefits realisation.
- Data quality, governance and confidence in insight are demonstrably improved.
Why Join Us?
This is an opportunity to directly influence a major transformation shaping the future of Capita’s contact centre and back office operations. You’ll help bring to life a new, AI-enabled, data-driven service model that improves customer experience and operational efficiency while gaining exposure to complex, high-profile change initiatives.
About Capita:
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
What’s in it for you?
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- You’ll get the chance to follow your chosen career path anywhere in Capita.
- You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors.
- There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Choose ’Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through your application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.
Data and MI Manager in City of London employer: Capita plc
Capita is an exceptional employer that fosters a collaborative and innovative work culture, providing employees with the opportunity to directly influence transformative projects within the contact centre and back office operations. With a strong focus on employee growth, Capita offers extensive benefits including generous holiday allowances, paid volunteering days, and a supportive environment for career development across various disciplines. Located in a dynamic sector, employees can thrive in a data-driven, AI-enabled service model while enjoying a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Data and MI Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience with Snowflake and data management aligns with their needs.
✨Tip Number 3
Showcase your skills! Bring examples of your work, like dashboards or data models you've created, to demonstrate your hands-on experience during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role.
We think you need these skills to ace Data and MI Manager in City of London
Some tips for your application 🫡
Show Your Snowflake Skills:Make sure to highlight your hands-on experience with Snowflake in your application. We want to see how you've used it in operational environments, so share specific examples that demonstrate your expertise!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us you’re genuinely interested in the role.
Communicate Clearly:Since strong communication skills are essential for this role, make sure your application is clear and concise. Use straightforward language and avoid jargon, especially when explaining your insights and experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Capita plc
✨Know Your Snowflake Inside Out
Make sure you’re well-versed in Snowflake and its functionalities. Brush up on your experience with data models, pipelines, and how to optimise them for operational needs. Being able to discuss specific examples of how you've used Snowflake in past roles will show that you’re the hands-on expert they’re looking for.
✨Speak Their Language
Familiarise yourself with the key terms and concepts mentioned in the job description, like MI, analytics, and data governance. Use these terms during the interview to demonstrate your understanding of the role and how you can contribute to their goals. This will help you connect with the interviewers and show that you’re aligned with their needs.
✨Prepare Insightful Questions
Think of thoughtful questions to ask about their current data challenges or how they envision the future of their data strategy. This not only shows your interest in the role but also your proactive approach to problem-solving. It’s a great way to engage with the interviewers and demonstrate your analytical mindset.
✨Showcase Your Communication Skills
Since the role requires presenting insights to non-technical audiences, practice explaining complex data concepts in simple terms. Prepare to share examples of how you’ve successfully communicated data-driven insights in the past. This will highlight your ability to bridge the gap between technical and operational teams.
