At a Glance
- Tasks: Monitor and maintain network infrastructure for a key public sector customer.
- Company: Join a dynamic team at Capita, a leader in innovative solutions.
- Benefits: Enjoy hybrid work, generous holiday, and paid volunteering days.
- Other info: Inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on network performance while developing your skills.
- Qualifications: Experience with LAN/WAN technologies and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Location: Hybrid – office location 3 days per week Chelmsford (County Hall)
Type: Permanent
Interviews will be face to face
About the Role
We're looking for a Network Support Engineer to join our on‑site Engineering Team supporting a key public sector customer. This role focuses on monitoring, maintaining, and improving network infrastructure across a large and complex environment. You will play a key role in ensuring network performance, resolving incidents, delivering service requests, and supporting infrastructure changes. Working across multiple technologies and vendors, you'll collaborate with internal teams and third parties to ensure reliable, secure, and high‑performing network services.
Working Requirements
- Participate in on‑site cover between 08:00–16:30 and 09:30–18:00, Monday to Friday
- Be available for out‑of‑hours work including evenings and weekends to assist with projects (no on‑call); overtime is paid
- Hold a full UK driving licence and be willing to travel across the County
What You'll Be Doing
- Monitor, maintain, and support a large‑scale LAN/WAN environment serving 12,000+ users
- Investigate and resolve network incidents, escalating where required
- Implement infrastructure changes in line with ITIL and Change Management processes
- Proactively manage and prioritise workload in line with SLAs
- Collaborate with third‑party suppliers to support shared services
- Document infrastructure clearly and accurately
- Identify opportunities for improvement and optimisation
- Support hardware lifecycle management including upgrade planning
- Work as part of a dedicated on‑site engineering team
- Travel within the county to support sites
Essential Skills & Experience
- Experience in LAN, WAN
- Knowledge of LAN/WAN/WLAN technologies
- Experience with firewalls, VPNs and OSPF routing
- Understanding of DHCP, load balancers
- Experience with routers and switches
- Cisco CCNA/CCNP or equivalent experience
- Experience with Palo Alto firewalls
- MPLS and multi‑VRF experience
- Cisco/Aruba Wi‑Fi support experience desirable not essential
What You'll Bring
- Strong customer engagement and relationship skills
- Clear communication across technical and non‑technical audiences
- Analytical and structured problem solving
- Ability to follow technical designs
- Strong organisational skills
- Proficiency in Microsoft Office
- Collaborative team approach
How this aligns to the Capita Values
- Customer First Always – Deliver great outcomes by understanding and prioritising customer needs in everything you do.
- Fearless Innovation – Be open to new ideas, challenge ways of working, and drive continuous improvement.
- Achieve Together – Work collaboratively across teams and partners to deliver shared success.
- Everyone is Valued – Create a respectful, inclusive environment where people feel supported to be their best.
What's in it for you?
- Hybrid with office location Chelmsford County Hall
- 23 days' holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
- Paid volunteering day with a charity of your choice
- Generous family leave policies – including 15 weeks' fully paid maternity, adoption, and shared parental leave
- Cycle‑to‑Work scheme, pension, life assurance, and more
Equal Opportunity Statement
We are an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We are committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or you would like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Network Support Engineer in Chelmsford employer: Capita plc
As a Network Support Engineer at Capita, you'll thrive in a dynamic hybrid work environment based in Chelmsford, where collaboration and innovation are at the heart of our culture. We offer generous benefits including 23 days' holiday (rising to 27), paid volunteering days, and comprehensive family leave policies, all while supporting your professional growth through diverse projects and a commitment to inclusivity. Join us to make a meaningful impact in the public sector while enjoying a supportive and flexible workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Engineer in Chelmsford
✨Tip Number 1
Get to know the company before your interview! Research their projects, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills in LAN/WAN and customer engagement can benefit their network support needs.
✨Tip Number 3
Don’t forget to ask questions during the interview! Inquire about their current network challenges or upcoming projects. This shows your enthusiasm and helps you gauge if the role is right for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Network Support Engineer in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Support Engineer role. Highlight your experience with LAN/WAN technologies and any relevant certifications like CCNA/CCNP. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about network support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled network issues in the past. We’re all about analytical and structured problem-solving, so let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining us at StudySmarter!
How to prepare for a job interview at Capita plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of LAN, WAN, and WLAN technologies. Be ready to discuss your experience with firewalls, VPNs, and OSPF routing. The more familiar you are with the technical details, the more confident you'll feel during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved network incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and structured approach to problem-solving.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You'll need to communicate effectively with both technical and non-technical audiences. Being able to bridge that gap will show your strong customer engagement skills.
✨Demonstrate Team Spirit
Be ready to discuss how you've collaborated with internal teams and third-party suppliers in previous roles. Highlight your ability to work as part of a dedicated team and how you contribute to shared success. This aligns perfectly with the company's values of achieving together.
