At a Glance
- Tasks: Engage with customers, explain TV licence requirements, and help them take the next steps.
- Company: Join Capita TV Licensing, supporting the UK's oldest national broadcaster.
- Benefits: Competitive salary, company car or allowance, flexible hours, and generous holiday.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a real impact in your community while enjoying independence and flexibility.
- Qualifications: Full UK driving licence, excellent communication skills, and customer service experience preferred.
The predicted salary is between 27000 - 33000 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What You’ll Be Doing
As a Field Officer, you’ll play an important role in supporting TV Licensing by engaging with customers across the Cardiff area. Working independently, you’ll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations.
- Visiting residential addresses throughout the CF83 postcode area
- Speaking with customers professionally and respectfully
- Explaining TV Licensing requirements and available options
- Setting up payment plans where appropriate
- Recording visit outcomes accurately using mobile technology
- Making informed decisions and working independently in the field
- Occasionally attending court as part of the enforcement process
You’ll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role.
What We’re Looking For
We’re looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life. To be successful in this role, you’ll need:
- A full UK driving licence (essential)
- To live within the CF83 postcode area
- Excellent communication and interpersonal skills
- The ability to remain calm, professional and resilient in a variety of customer situations
- Strong problem‑solving skills and sound judgement
- Good attention to detail and accuracy when recording information
- Confidence working independently and managing your own workload
- Basic IT skills and confidence using mobile devices and applications
- A positive attitude and willingness to learn
- Flexibility to work a varied schedule, including evenings and weekends
Experience in a customer‑facing role is highly desirable. More importantly, we’re looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service.
Working Pattern
To support customers at times that suit them best, you’ll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends. This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments.
What’s in it for you?
- 31,650 annual salary
- Company car (for work and personal use) or 3,700 annual car allowance
- Mileage paid-including your daily commute from home
- Flexible 36.5 hour working week, with the option of a four day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
About Capita TV Licensing:
At Capita TV Licensing, we’re supporting the world’s oldest national broadcaster. We harness the latest technology so the BBC can continue to create high‑quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over 65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth – offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through your application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.
Television Licence Field Officer in Cardiff employer: Capita plc
Capita plc is an excellent employer, offering a supportive and dynamic work culture in Woking that empowers employees to make a meaningful impact on candidates' lives as they guide them towards careers in the British Army. With competitive benefits including 23 days' holiday and pension contributions, alongside opportunities for professional growth and development, Capita fosters an environment where teamwork and clear communication are valued, making it an ideal place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Television Licence Field Officer in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Capita plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Capita plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Television Licence Field Officer in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Capita plc:Your cover letter is your chance to shine! Tell us why you want to work at Capita plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Capita plc!
How to prepare for a job interview at Capita plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
