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- Tasks: Manage workflows and support issues in a dynamic ServiceNow helpdesk environment.
- Company: Leading UK service provider focused on innovation and personal development.
- Benefits: Competitive compensation and a supportive work culture.
- Why this job: Join a team that values your skills and fosters growth in tech support.
- Qualifications: Experience in technical support and familiarity with ITSM tools like ServiceNow.
- Other info: Exciting opportunity to work with integrated systems like SAP and Salesforce.
The predicted salary is between 30000 - 42000 £ per year.
A leading service provider in the UK is seeking a Technical Support Coordinator to manage workflows in a newly established ServiceNow helpdesk. You will coordinate communications, support issue investigations, and handle ticket flows across multiple integrated systems such as SAP and Salesforce.
Essential skills include:
- Experience in technical support
- Familiarity with ITSM tools like ServiceNow
- Strong communication abilities
The role offers competitive compensation and a supportive work environment focused on innovation and personal development.
ServiceNow Support Coordinator - Enterprise LMS & ITSM in Brighton employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Support Coordinator - Enterprise LMS & ITSM in Brighton
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to ServiceNow and ITSM. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with technical support and tools like SAP and Salesforce. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar names pop up in our system!
We think you need these skills to ace ServiceNow Support Coordinator - Enterprise LMS & ITSM in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITSM tools like ServiceNow. We want to see how your skills match the role, so don’t be shy about showcasing your technical support background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the ServiceNow Support Coordinator role and how your communication skills can help us manage workflows effectively.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled support issues in the past. We love seeing candidates who can think on their feet and handle ticket flows smoothly across systems like SAP and Salesforce.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Capita plc
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of ServiceNow and ITSM tools. Familiarise yourself with common workflows, ticket management processes, and how they integrate with systems like SAP and Salesforce. This will show that you're not just a candidate but someone who can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves coordinating communications, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in past roles, especially in technical support scenarios. This will demonstrate your ability to handle complex information and relay it to different stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific support issues or workflow challenges. Think through potential scenarios you might face in the role and prepare structured responses. Use the STAR method (Situation, Task, Action, Result) to frame your answers, showcasing your problem-solving skills.
✨Emphasise Your Adaptability
The job description highlights a focus on innovation and personal development. Be ready to discuss how you've adapted to new technologies or processes in the past. Share examples that illustrate your willingness to learn and grow, which aligns perfectly with the company's supportive work environment.
