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- Tasks: Lead the ServiceNow helpdesk and optimise workflows for a large-scale public sector learning ecosystem.
- Company: Public sector services provider in Brighton with a focus on customer satisfaction.
- Benefits: Competitive salary and opportunities for career growth.
- Why this job: Make a real difference in public service while enhancing service quality.
- Qualifications: Experience with ServiceNow and ITIL v4 practices is essential.
- Other info: Join a dynamic team dedicated to improving public sector services.
The predicted salary is between 36000 - 60000 £ per year.
A public sector services provider in Brighton is seeking a Technical Helpdesk Manager to lead the ServiceNow helpdesk supporting a large-scale public sector learning ecosystem. You will manage incident response, optimize workflows, and enhance service quality.
The ideal candidate will have substantial experience with ServiceNow and ITIL v4 practices, alongside a passion for customer satisfaction. This role offers a competitive salary and opportunities for growth.
ServiceNow Helpdesk Manager | Incident & ITIL Lead in Brighton employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Helpdesk Manager | Incident & ITIL Lead in Brighton
✨Tip Number 1
Network like a pro! Reach out to folks in the public sector or those already working with ServiceNow. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with incident management and ITIL practices. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or mentors can help you refine your answers, especially around customer satisfaction and workflow optimisation.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace ServiceNow Helpdesk Manager | Incident & ITIL Lead in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and ITIL v4 practices. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer satisfaction and how you can enhance service quality in our public sector learning ecosystem. Let us know why you’re the perfect fit!
Showcase Your Leadership Skills: As a Helpdesk Manager, leadership is key. In your application, share examples of how you've successfully managed teams or optimised workflows in the past. We love to see candidates who can inspire and lead!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Capita plc
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss specific features, functionalities, and how you've used them in past roles. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Master ITIL v4 Practices
Since the role requires a solid understanding of ITIL v4, take some time to review the key principles and processes. Be prepared to share examples of how you've implemented these practices in previous positions, especially in incident management and service optimisation.
✨Showcase Your Customer Satisfaction Skills
Customer satisfaction is key in this role, so think of specific instances where you've gone above and beyond for clients or users. Prepare to discuss how you measure satisfaction and what steps you take to ensure a positive experience.
✨Prepare Questions About the Learning Ecosystem
Research the public sector learning ecosystem that the company supports. Prepare thoughtful questions about their current challenges and how you can contribute to enhancing service quality. This shows your genuine interest in the role and the organisation.
