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- Tasks: Design and implement user-centric recruitment services for a major transformation programme.
- Company: Join Capita Public Service, a leader in efficient business processes.
- Benefits: Competitive salary, generous holiday, volunteering days, and diverse employee benefits.
- Why this job: Shape the future of recruitment services and make a real impact.
- Qualifications: Experience in service design and problem-solving skills required.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 46000 - 60000 £ per year.
Join Capita Public Service as a Senior Recruitment Services Functional Analyst. Capita is seeking an experienced Senior Recruitment Services Functional Analyst to support the design and implementation of recruitment services for a strategic client programme. This is a unique opportunity to contribute to a multi-phase transformation initiative focused on delivering high-quality, user-centric service design.
Reporting to the Capita Recruitment & Learning Services Functional Lead, you will assist in the development of Capita's Recruitment Services service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll work closely with functional teams, contribute to the Capita Service Blueprint and Operating Model, and support the creation of Standard Operating Procedures and test scripts. Your work will help ensure a seamless user experience across Capita and its strategic client.
Ready to help shape the future of Recruitment Services delivery in a major transformation programme? Apply now!
What you’ll be doing:
- Contribute to the creation of Capita's Service Blueprint and High-Level Operating Model for Recruitment Services
- Assist in developing detailed service designs with a focus on user experience
- Participate in workshops with client and third-party SMEs to support service integration
- Provide input to training and testing teams to ensure alignment with service procedures
- Support alignment of service design with Capita and ERP solution capabilities
- Present updates in the End-User Forum and gather feedback for iterative design
- Attend daily stand-ups and cross-functional meetings to support progress and issue resolution
- Respond to client and third-party queries regarding service design alignment
- Support quality assurance of service design and compliance with standards
- Contribute to service transition planning and dress rehearsals
- Assist in resolving service-related issues during early operational rollout
What we’re looking for:
Essential Skills & Experience:
- Experience in Service Design and Operating Model development for Recruitment Services
- Background in shared service environments and multi-party implementation programmes
- Understanding of phased service transitions and interim operating states
- Proactive problem-solving and issue resolution skills
- Experience supporting service transition and testing activities
- Ability to align service design with out-of-the-box technical capabilities
Desirable Skills & Experience:
- Experience with Government Digital Service (GDS) methodology
- Experience with Oracle Fusion ERP implementations
- Familiarity with WCAG 2.2 Accessibility standards and testing tools
- Background in user experience-based service design
- Awareness of political and regulatory complexity in public service delivery
- Understanding of digital accessibility, inclusion and ethics
About Capita:
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
What’s in it for you?
- Salary of up to £57,500 plus benefits
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita:
At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose.
What we hope you’ll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities:
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Senior Recruitment Services Functional Analyst in Brighton employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Recruitment Services Functional Analyst in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the recruitment services field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get involved in relevant workshops or webinars. Not only will you learn more about service design and operating models, but you'll also meet potential employers and industry experts who can help you land that dream job.
✨Tip Number 3
Don’t shy away from showcasing your skills! Create a portfolio or a presentation that highlights your experience in service design and user-centric approaches. This can really set you apart during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Capita and contributing to our mission of delivering high-quality services.
We think you need these skills to ace Senior Recruitment Services Functional Analyst in Brighton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design and recruitment services. We want to see how your skills align with what we're looking for, so don’t hold back!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem-solvers, so let us know how you’ve made a difference in service transitions or user experience.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Capita.
How to prepare for a job interview at Capita plc
✨Know Your Service Design Inside Out
Make sure you understand the principles of service design and how they apply to recruitment services. Brush up on your knowledge of Capita's Service Blueprint and Operating Model, as well as any relevant methodologies like GDS. This will help you speak confidently about how you can contribute to their transformation initiative.
✨Prepare for Client Interaction Scenarios
Since you'll be participating in workshops with clients and third-party SMEs, think about potential scenarios that could arise. Prepare examples from your past experiences where you've successfully integrated services or resolved issues. This will show your proactive problem-solving skills and ability to align with client needs.
✨Familiarise Yourself with Technical Capabilities
Understanding the technical aspects of service design is crucial. Review the out-of-the-box capabilities of ERP solutions, especially Oracle Fusion if you have experience with it. Being able to discuss how these capabilities align with service design will set you apart from other candidates.
✨Engage with the User Experience Focus
Capita emphasises user-centric service design, so be ready to discuss your approach to enhancing user experience. Bring examples of how you've applied WCAG 2.2 standards or similar accessibility guidelines in your previous roles. This will demonstrate your commitment to creating inclusive services.
