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- Tasks: Support the design and implementation of user-centric learning services for a major transformation programme.
- Company: Join Capita, a leader in efficient business process outsourcing.
- Benefits: Enjoy 23 days holiday, paid volunteering days, and comprehensive health benefits.
- Why this job: Shape the future of Learning Services and make a real impact on user experience.
- Qualifications: Experience in service design and problem-solving skills are essential.
- Other info: Be part of a diverse team with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Join Capita Public Service as a Senior Learning Services Functional Analyst. Capita is seeking an experienced Senior Learning Services Functional Analyst to support the design and implementation of learning services for a strategic client programme. This is a unique opportunity to contribute to a multi-phase transformation initiative focused on delivering high-quality, user-centric service design.
Reporting to the Capita Recruitment & Learning Services Functional Lead, you will assist in the development of Capita's Learning Services service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll work closely with functional teams, contribute to the Capita Service Blueprint and Operating Model, and support the creation of Standard Operating Procedures and test scripts. Your work will help ensure a seamless user experience across Capita and its strategic client.
What you'll be doing:
- Contribute to the creation of Capita's Service Blueprint and High-Level Operating Model for Learning Services
- Assist in developing detailed service designs with a focus on user experience
- Participate in workshops with client and third-party SMEs to support service integration
- Provide input to training and testing teams to ensure alignment with service procedures
- Support alignment of service design with Capita and ERP solution capabilities
- Present updates in the End-User Forum and gather feedback for iterative design
- Attend daily stand-ups and cross-functional meetings to support progress and issue resolution
- Respond to client and third-party queries regarding service design alignment
- Support quality assurance of service design and compliance with standards
- Contribute to service transition planning and dress rehearsals
- Assist in resolving service-related issues during early operational rollout
What we're looking for:
Essential Skills & Experience:
- Experience in Service Design and Operating Model development for Learning Services
- Background in shared service environments and multi-party implementation programmes
- Understanding of phased service transitions and interim operating states
- Proactive problem-solving and issue resolution skills
- Experience supporting service transition and testing activities
- Ability to align service design with out-of-the-box technical capabilities
Desirable Skills & Experience:
- Experience with Government Digital Service (GDS) methodology
- Experience with Oracle Fusion ERP implementations
- Familiarity with WCAG 2.2 Accessibility standards and testing tools
- Background in user experience-based service design
- Awareness of political and regulatory complexity in public service delivery
- Understanding of digital accessibility, inclusion and ethics
About Capita:
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
What's in it for you?
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita:
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth – offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.
Equal Opportunities:
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process.
Senior Learning Services Functional Analyst in Brighton employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Learning Services Functional Analyst in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the learning services field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get involved in relevant workshops or webinars. Not only will you learn something new, but you'll also meet potential employers and industry peers. Plus, it shows you're proactive about your professional development!
✨Tip Number 3
Don’t shy away from showcasing your expertise! Create a portfolio or a presentation that highlights your experience in service design and user-centric approaches. This can really set you apart during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Capita and contributing to our mission.
We think you need these skills to ace Senior Learning Services Functional Analyst in Brighton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Senior Learning Services Functional Analyst. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience: When detailing your past roles, focus on your experience in service design and operating model development. We want to see how you've contributed to similar projects, especially in shared service environments.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised.
How to prepare for a job interview at Capita plc
✨Know Your Service Design Inside Out
Make sure you understand the principles of service design and how they apply to learning services. Brush up on your knowledge of Capita's Service Blueprint and Operating Model, as well as any relevant methodologies like GDS. This will help you speak confidently about how you can contribute to their strategic client programme.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues during service transitions or testing activities. Highlight your proactive approach to problem-solving, as this is crucial for the role. Be ready to discuss how you can apply these skills to ensure a seamless user experience at Capita.
✨Engage with User Experience Focus
Since the role emphasises user-centric service design, come prepared to discuss your understanding of user experience principles. Share any relevant projects where you’ve prioritised user needs and how you ensured alignment with accessibility standards like WCAG 2.2. This will demonstrate your commitment to creating high-quality services.
✨Ask Insightful Questions
Interviews are a two-way street, so prepare thoughtful questions that show your interest in Capita's transformation initiatives. Inquire about their approach to service integration and how they gather feedback from end-users. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career goals.
