At a Glance
- Tasks: Lead the Performer List Team, ensuring top-notch service and compliance with NHS standards.
- Company: Join Capita plc, a leader in customer service operations.
- Benefits: Earn up to £50,000, enjoy 23 days holiday, and a pension scheme.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a difference in healthcare by improving customer service and compliance.
- Qualifications: Experience in customer service and operations management, ideally in a regulated setting.
The predicted salary is between 50000 - 50000 € per year.
Capita plc is seeking a Customer Service Operations Manager to oversee the Performer List Team, ensuring high service standards and compliance with NHS regulations. The role includes managing escalations and implementing continuous improvement initiatives.
The ideal candidate will have strong customer service and operations management experience, preferably within a regulated environment.
Benefits include a competitive salary up to £50,000 and additional perks such as 23 days holiday and a pension scheme.
NHS Customer Service & Compliance Manager in Brighton employer: Capita plc
Capita plc is an excellent employer, offering a dynamic work culture that prioritises employee development and well-being. With a competitive salary of up to £50,000, generous holiday allowance, and a robust pension scheme, employees are supported in achieving a healthy work-life balance while contributing to meaningful projects within the NHS. The company fosters continuous improvement and provides ample opportunities for professional growth, making it an attractive place for those seeking a rewarding career in customer service and compliance management.
StudySmarter Expert Advice🤫
We think this is how you could land NHS Customer Service & Compliance Manager in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the NHS or similar sectors on LinkedIn. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for those tricky questions! Think about how your experience aligns with managing escalations and compliance. We all know they love a good scenario question, so have some examples ready to showcase your skills.
✨Tip Number 3
Show off your continuous improvement mindset! Be ready to discuss how you've implemented changes in past roles. We want to see that you're not just about maintaining standards but also about pushing for better.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace NHS Customer Service & Compliance Manager in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and operations management experience, especially in regulated environments. We want to see how your skills align with the NHS standards!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Operations Manager role and how you can contribute to our continuous improvement initiatives.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! We love to see quantifiable results that demonstrate your ability to manage escalations and improve service standards.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Capita plc
✨Know Your NHS Regulations
Make sure you brush up on the key NHS regulations relevant to customer service and compliance. Understanding these will not only show your commitment but also help you answer questions confidently.
✨Showcase Your Management Skills
Prepare examples from your past experience where you've successfully managed a team or handled escalations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Highlight Continuous Improvement Initiatives
Think of specific instances where you've implemented improvements in customer service or operations. Be ready to discuss the impact of these initiatives and how they align with the role's focus on continuous improvement.
✨Ask Insightful Questions
Prepare thoughtful questions about the Performer List Team and the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
