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- Tasks: Lead the design and implementation of HR & Payroll services for a strategic client programme.
- Company: Join Capita, a forward-thinking outsourcer transforming business processes.
- Benefits: Competitive salary up to £72,500, 23-27 days holiday, and flexible working options.
- Why this job: Shape the future of HR & Payroll service delivery and make a real impact.
- Qualifications: Extensive experience in HR & Payroll service design and strong problem-solving skills.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 51000 - 72000 £ per year.
Join Capita Public Service as a Lead HR & Payroll Services Functional Analyst. Capita is seeking an experienced Lead HR & Payroll Services Functional Analyst to deliver the design and implementation of HR and Payroll services for a strategic client programme. This is a unique opportunity to shape high-quality service delivery and user experience in a multi-phase transformation initiative. Reporting to the Capita Operations Workstream Lead, you will play a leading role in the development of Capita's HR & Payroll service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll manage a team of Functional Analysts & SMEs, contribute to the Capita Service Blueprint and Operating Model, and oversee the creation of Standard Operating Procedures and test scripts. Your work will be central to delivering a seamless, user-centric service experience across Capita and its strategic client.
What you'll be doing:
- Lead the creation of Capita's Service Blueprint and High-Level Operating Model for HR & Payroll.
- Facilitate workshops with client and third-party SMEs to integrate service elements and resolve design conflicts.
- Develop detailed service designs with a focus on user experience and operational quality.
- Provide input to training and testing teams to ensure alignment with service procedures.
- Ensure service design aligns with Capita and ERP solution capabilities to minimise bespoke development.
- Present service design updates in End-User Forums and facilitate stakeholder consensus.
- Participate in daily stand-ups and cross-functional meetings to address service design issues.
- Lead Payroll Parallel Run exercises to validate service readiness.
- Oversee service transition planning and execution, including dress rehearsals and live cutover.
- Support operational rollout and resolve service-related issues during early service life.
What we're looking for:
Essential Skills & Experience:- Extensive experience in leading HR & Payroll service design and implementation in shared service environments.
- Strong background in enterprise-wide service design across people, process, technology and data.
- Experience in multi-party, client-facing delivery programmes.
- Knowledge of Government Digital Service (GDS) methodology and service lifecycle.
- Experience in service transition planning, execution and risk mitigation.
- Familiarity with ERP platforms and technical solution alignment.
- Experience in testing strategy, scenario development and execution.
- Proven ability to lead post-transition hypercare and support strategies.
- Strategic and commercial thinker with strong problem-solving skills.
- Experience with Oracle Fusion ERP implementations.
- Background in user experience-based service design.
- Familiarity with WCAG 2.2 Accessibility standards and testing tools.
- Experience developing service design templates and UX methodologies.
About Capita: Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
What's in it for you?
- Salary of up to £72,500 plus benefits.
- Home-based position.
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Unlock Your Potential with Capita: At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.
Equal Opportunities: At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process.
Lead HR & Payroll Functional Analyst in Brighton employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead HR & Payroll Functional Analyst in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and Payroll space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Capita’s values and recent projects. Tailor your responses to show how your experience aligns with their mission. We want to see that you’re not just a fit for the role, but also for the company culture!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your experience in HR & Payroll service design clearly and confidently. This will help you stand out during the real deal!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Capita and being part of our exciting journey!
We think you need these skills to ace Lead HR & Payroll Functional Analyst in Brighton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in HR & Payroll service design. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Lead HR & Payroll Functional Analyst, you'll be managing a team. Use your application to demonstrate your leadership experience and how you've successfully led projects in the past. We love seeing examples of teamwork and collaboration!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This will help us understand your fit for the role quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click 'Apply now' and follow the prompts!
How to prepare for a job interview at Capita plc
✨Know Your Stuff
Make sure you brush up on your HR and Payroll service design knowledge. Familiarise yourself with Capita's service delivery model and the specific ERP platforms they use. Being able to discuss these in detail will show that you're not just interested, but also well-prepared.
✨Showcase Your Leadership Skills
As a Lead HR & Payroll Functional Analyst, you'll be managing a team. Be ready to share examples of how you've successfully led teams in the past, especially in shared service environments. Highlight your experience in facilitating workshops and resolving conflicts, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to service design and implementation. Think about potential challenges you might face in a multi-party delivery programme and how you would address them. This will demonstrate your strategic thinking and problem-solving skills.
✨Engage with the Interviewers
Don't just wait for questions; engage with your interviewers. Ask insightful questions about Capita's current projects or their approach to user experience in service design. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
