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- Tasks: Lead and manage network operations, ensuring performance and security across multiple sites.
- Company: Capita, a leading outsourcer supporting clients with innovative technology solutions.
- Benefits: Generous annual leave, matched pension, paid parental leave, and opportunities for professional development.
- Why this job: Join a dynamic team and drive digital transformation in a fast-paced environment.
- Qualifications: Experience in large-scale network operations and strong leadership skills required.
- Other info: Diverse workplace with a commitment to inclusion and career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Help strengthen our Team as our Head of Network Operations. Capita is seeking a dynamic and experienced Head of Network Operations to lead the strategic and operational management of our network infrastructure across multiple business units. This role is pivotal in ensuring the resilience, performance, and scalability of our network services, supporting mission‑critical operations and enabling digital transformation across the organisation.
Leadership & Strategy
- Lead and develop the Network Operations team, fostering a high‑performance culture across Tier 1, Tier 2, and Tier 3 support levels.
- Define and execute the operational strategy for network services, aligned with Capita's broader technology and business goals.
- Drive continuous improvement initiatives, including automation, monitoring, and proactive incident management.
Operational Excellence
- Oversee 24/7 network operations, ensuring high availability, performance, and security of all network services.
- Manage major incidents and escalations, ensuring timely resolution and effective communication with stakeholders.
- Own the operational KPIs and SLAs, ensuring compliance and reporting against agreed metrics.
Collaboration & Stakeholder Engagement
- Work closely with Design, Delivery, and Security teams to ensure seamless integration and transition of network solutions.
- Partner with business units to understand requirements and deliver scalable, secure, and cost‑effective network solutions.
- Engage with vendors and service providers to manage contracts, performance, and service delivery.
Risk & Compliance
- Ensure network operations adhere to regulatory, security, and compliance standards.
- Lead risk assessments and mitigation strategies for network infrastructure and services.
Budget & Resource Management
- Manage operational budgets, including forecasting, costs, and resource planning.
- Support workforce planning, including shift patterns and allowances to ensure coverage and retention.
What we are looking for
- Proven experience in leading large‑scale network operations in a complex, multi‑site environment.
- Strong technical background in enterprise networking (Cisco, Juniper, SD‑WAN, cloud networking).
- Experience managing 24/7 operations and shift‑based teams.
- Excellent leadership, communication, and stakeholder management skills.
- Strong understanding of ITIL, incident/problem/change management processes.
- Experience with network monitoring and automation tools.
- Ability to manage budgets and vendor relationships effectively.
- Eligible for SC Clearance.
Desirable Qualifications
- CCNP/CCIE or equivalent certifications.
- ITIL Foundation or higher.
- Experience in service provider or managed services environments.
- Familiarity with cloud platforms (Azure, AWS) and hybrid networking models.
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita's 34,000 colleagues support primarily UK and European clients with people‑based services underpinned by market‑leading technology.
What's in it for you?
- 23 days' annual leave rising to 27 days holiday in time with the opportunity to buy extra leave.
- Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
- Volunteering for our charity partners or a cause of your choice – opportunity to take a paid day out of the office.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth – offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.
Equal opportunities
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Head of Network Operations in Brighton employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Network Operations in Brighton
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews like it’s game day! Research the company, understand their network operations, and think about how your experience aligns with their needs. Practice common interview questions and have some thoughtful questions ready to show your interest.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, highlight specific projects or challenges you've tackled in network operations. Use metrics to demonstrate your impact – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Capita. Let’s get you that dream job!
We think you need these skills to ace Head of Network Operations in Brighton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in network operations. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: As a Head of Network Operations, leadership is key! Share examples of how you've led teams and driven performance improvements in previous roles. We want to see your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and skills.
Apply Through Our Website: Don't forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Capita plc
✨Know Your Network Inside Out
Before the interview, brush up on your knowledge of enterprise networking technologies like Cisco and Juniper. Be ready to discuss how you've applied these in past roles, especially in managing large-scale network operations.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in fostering high-performance cultures within teams. Think about specific instances where you led a team through challenges or implemented successful strategies.
✨Understand Operational Excellence
Familiarise yourself with key operational metrics such as KPIs and SLAs. Be prepared to discuss how you've ensured compliance and high availability in previous roles, and how you would approach these in the context of Capita's network operations.
✨Engage with Stakeholders
Think about how you've collaborated with different teams in the past. Be ready to share examples of how you’ve engaged with stakeholders to understand their needs and deliver effective network solutions, as this is crucial for the role.
