At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company that values flexibility and community support.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Great opportunities for personal growth in an inclusive work environment.
- Why this job: Make a real difference in your community while enjoying independence and flexibility.
- Qualifications: Must have a full UK driving licence and strong communication skills.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You'll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What's in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5 hour working week, with the option of a four day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon-Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You'll begin and end each day from home, travelling locally across Brighton (to be considered for this role you must live in BN postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the BN postcode area
- Schedule flexibility to work required evening and weekend hours
Experience in customer facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Field Enforcement Officer in Brighton employer: Capita plc
Join us as a Field Enforcement Officer in Brighton, where you'll enjoy a competitive salary of £31,650, a company car or generous car allowance, and a flexible working schedule that allows you to balance your personal life. Our supportive work culture prioritises employee wellbeing with benefits like a pension scheme, paid volunteering days, and access to diversity networks, ensuring you have the resources to thrive both personally and professionally. With comprehensive training and opportunities for growth, this role offers a meaningful way to engage with local communities while enjoying the independence of working from home.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer in Brighton
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being a Field Enforcement Officer. Plus, it’ll give you some great talking points!
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with customers from all backgrounds, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from past experiences where you had to think on your feet or handle tricky situations. This will demonstrate your ability to stay calm and professional under pressure.
✨Tip Number 4
Don’t forget to highlight your tech-savviness! Since you'll be using mobile technology for recording visit outcomes, mentioning your comfort with apps and devices can set you apart. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Enforcement Officer in Brighton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Field Enforcement Officer role. Highlight your customer-facing experience and communication skills, as these are key to the job. We want to see how you can engage with people from all backgrounds!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. This will demonstrate your ability to stay calm and professional in various situations, which is super important for this position. We love a good problem solver!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate clarity, and it shows us that you can communicate effectively—an essential skill for a Field Officer.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it makes the whole process smoother for both you and us. We can’t wait to hear from you!
How to prepare for a job interview at Capita plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Enforcement Officer. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves engaging with customers from various backgrounds, practice articulating your thoughts clearly. Prepare examples of past experiences where you've successfully communicated complex information or resolved customer issues. This will demonstrate your strong communication skills and ability to handle different situations.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to solve problems on the spot, especially in customer-facing roles. Be ready to discuss these examples during the interview, highlighting your thought process and the outcomes. This will showcase your problem-solving mindset and good judgement, which are crucial for this position.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
