At a Glance
- Tasks: Support candidates on their journey to joining the British Army through calls and webchat.
- Company: Join Capita, transforming the British Army's recruitment service with a diverse team.
- Benefits: Competitive salary, generous holiday, paid volunteering day, and flexible benefits.
- Other info: Enjoy excellent training, progression opportunities, and a friendly onsite team.
- Why this job: Make a real difference from day one in a supportive and collaborative environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20124 - 20124 € per year.
Recruiting tomorrow's Army today. Be the best to support the best! Do you enjoy helping people, answering questions and making a real difference from day one? Join our team and play a vital role in supporting candidates on their journey to joining the British Army. This is a part-time, permanent role working 30 hours per week (9am-3pm Mon-Fri), based onsite at our Upavon, Wiltshire office. Being office-based means you will benefit from hands‑on support, in‑person training, and the opportunity to build strong relationships with colleagues in a collaborative setting.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
What you’ll be doing:
- Answering inbound calls from individuals interested in joining the British Army
- Responding to candidate enquiries via online webchat
- Updating and maintaining accurate records on our internal systems
- Providing clear information about the recruitment process and next steps
- Escalating issues or queries when appropriate
- Supporting colleagues and contributing to a positive team environment
What we’re looking for:
Essential:
- Previous customer service experience, face‑to‑face or over the phone
- Confidence using Microsoft Office and learning new systems
- Ability to work well both independently and as part of a team
- Strong listening skills with the ability to capture information accurately
- Flexibility to work a shift pattern between 8.15am and 7.00pm
- A patient, empathetic and professional approach
Desirable:
- Familiarity with army careers, would be an advantage
About Recruiting Partnering Project (RPP):
At Capita Recruiting Partnering Project, we’re transforming the British Army’s recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience.
What’s in it for you?
- Pro rota'd salary of £20,124
- 23 days' holiday, rising to 27, plus the option to buy additional leave
- A paid volunteering day each year for a charity or cause of your choice
- Pension, life assurance, cycle to work scheme, and enhanced family leave
- Flexible voluntary benefits covering wellbeing, retail, travel and technology
- Access to employee network groups that champion inclusion and belonging
- A large, friendly onsite team with excellent training and progression opportunities
- Free secure onsite parking, plus canteen and shop facilities
Equal Opportunities:
At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We’re an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.
Contact Advisor (Part-Time) in Brighton employer: Capita plc
At Capita Recruiting Partnering Project, we pride ourselves on being an excellent employer that values inclusivity and employee development. Our Upavon office offers a collaborative work culture with hands-on support and comprehensive training, ensuring you can make a meaningful impact from day one while enjoying benefits like generous holiday allowances, flexible working options, and opportunities for progression within a large, friendly team.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Advisor (Part-Time) in Brighton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Capita and the British Army's values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your listening skills! As a Contact Advisor, you'll need to capture information accurately. Try role-playing with a friend or family member to get comfortable with asking questions and responding to different scenarios.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've helped someone or resolved an issue. Be ready to share these stories during your interview to demonstrate your skills and approach.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that might pop up in the future.
We think you need these skills to ace Contact Advisor (Part-Time) in Brighton
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've helped others and made a difference, so share specific examples that showcase your skills!
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application:Take a moment to tailor your application to the job description. Mention how your skills align with the responsibilities of the Contact Advisor role, especially your ability to work both independently and as part of a team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Capita plc
✨Know Your Stuff
Familiarise yourself with the British Army's recruitment process and the role of a Contact Advisor. Understanding the key responsibilities and how you can support candidates will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your previous customer service experience that highlight your ability to listen, empathise, and resolve issues. Think about times when you made a real difference for someone, as this aligns perfectly with the role's focus on helping candidates.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to teamwork, flexibility, and handling difficult situations. This will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Be Yourself
The team is looking for someone who can fit into their collaborative environment. Don’t be afraid to let your personality shine through during the interview. Show your passion for helping others and your willingness to learn and grow within the role.
