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- Tasks: Lead and support healthcare professionals in delivering quality assessments and training.
- Company: Join Capita, a leader in health assessment services with a commitment to diversity.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Why this job: Make a real difference in people's lives while advancing your career in healthcare.
- Qualifications: Must be a registered healthcare professional with experience in WCA and clinical governance.
- Other info: Be part of a dynamic team focused on continuous improvement and professional development.
The predicted salary is between 38400 - 67200 £ per year.
We are now recruiting for a Clinical Support Lead (CSL) to support within our WCA (Work Capability Assessments) team based in Belfast. This is a Hybrid role as part of the HAAS Contract at Capita. The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The Clinical Support Lead (CSL) will continue to deliver core business requirements as a Disability Analyst while taking on additional responsibilities to support clinical governance, quality assurance, and performance management. This role is pivotal in driving quality, supporting onboarding and training, and ensuring compliance with contractual and regulatory standards. The CSL acts as a role model, promoting excellence and consistency across clinical teams.
What you'll be doing
- Provide leadership and clinical support to allocated Healthcare Professionals (HCPs) throughout their onboarding and development journey.
- Monitor and manage clinical performance, ensuring adherence to quality standards and contractual TPL's.
- Conduct audits and reviews to identify trends, implement corrective actions, and maintain clinical governance.
- Deliver coaching, mentoring, and bespoke training sessions to address learning needs and support continuous professional development.
- Collaborate with training teams and regional managers to ensure smooth onboarding and progression through approval stages.
- Support complaint management processes, ensuring responses are clinically accurate and aligned with policy.
- Maintain accurate reporting and dashboards for performance metrics, including quality scores, productivity, and compliance indicators.
- Contribute to process improvement initiatives and change management projects to enhance service delivery.
- Ensure professional practice standards are maintained in accordance with NMC, GMC, and HCPC requirements.
What we're looking for
- Registered HCP (Doctor, Nurse/MH Nurse, Physiotherapist, or Occupational Therapist) with a minimum of three years post-registration experience.
- Minimum of 2 years' experience in WCA provision.
- Strong understanding of clinical governance, audit processes, and performance management.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to work independently, prioritise tasks, and meet deadlines under pressure.
- Competent in Microsoft Office Suite; Excel proficiency desirable.
- Evidence of ongoing professional development and adaptability to change.
Desirable
- Experience in training delivery and coaching.
- Knowledge of Key Performance Indicator (KPI) management.
- Ability to influence and inspire team members.
- Innovative thinking and proactive approach to problem-solving.
- Audit, Trainer and Clinical Governance Experience.
You will be required to undergo and successfully gain a BPSS security clearance check in order to undertake this position.
About HAAS
The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person's daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.
What's in it for you?
- a competitive basic salary of up to £48,000 dependent on experience
- 25 days' holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Access to the Headspace app for you and up to 5 family or friends.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.
What we hope you'll do next
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process.
Clinical Support Lead (CSL) - WCA in Brighton employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Support Lead (CSL) - WCA in Brighton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Capita, especially those in the WCA team. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your clinical governance knowledge. Be ready to discuss how you’ve handled performance management and quality assurance in past roles.
✨Tip Number 3
Show off your coaching skills! Think of examples where you've mentored others or delivered training sessions. This will highlight your leadership potential as a Clinical Support Lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Capita family.
We think you need these skills to ace Clinical Support Lead (CSL) - WCA in Brighton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Clinical Support Lead role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills in clinical governance and performance management can benefit our WCA team. We want to see real examples of your impact!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us get a good sense of who you are.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Capita plc
✨Know Your Clinical Governance
Make sure you brush up on your understanding of clinical governance and audit processes. Be ready to discuss how you've implemented these in your previous roles, as this will show your potential employer that you can maintain high standards in the WCA team.
✨Showcase Your Leadership Skills
As a Clinical Support Lead, you'll be expected to provide leadership and support to Healthcare Professionals. Prepare examples of how you've successfully led teams or mentored colleagues in the past, highlighting your ability to inspire and influence others.
✨Prepare for Performance Management Questions
Expect questions around performance management and quality assurance. Think about specific instances where you've monitored clinical performance or conducted audits, and be ready to share how you identified trends and implemented corrective actions.
✨Demonstrate Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like compliance and training delivery. Consider preparing a few scenarios where your communication made a significant impact.
