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For Companies At a Glance
- Tasks: Manage work orders, document processes, and support governance meetings.
- Company: Join Capita, a leader in making London journeys easier and safer.
- Benefits: Competitive salary, generous holiday, volunteering days, and diverse benefits.
- Why this job: Be part of a dynamic team impacting London's transport system.
- Qualifications: Strong communication skills and proficiency in MS Project and Excel required.
- Other info: Great career growth opportunities in a diverse and inclusive environment.
The predicted salary is between 28000 - 42000 £ per year.
The Business Support Administrator role within the TfL AWN Controls Function involves managing and coordinating the work order process to meet Service Level Agreements, including reviewing requests, updating clients, document management, reporting, and supporting governance meetings. The role requires strong communication skills, initiative, proficiency in MS Project and Excel, and familiarity with ticket management systems like Remedy or JIRA, with experience in large network programs being advantageous.
Responsibilities
- Day-to-day administration of the Work Order process for incoming requests from the customer and managing the end-to-end process within agreed SLA's.
- Reviewing requests for completeness and proactively seeking additional information where required.
- Following up actions and providing updates to the client, capturing the communication centrally.
- Providing updates on order requests as required (circuits/hardware etc.).
- Document management.
- Financial tracking (Capex/Opex/Invoicing/PO's/VPO's).
- Reporting to both internal and external stakeholders.
- Prepare, collate and distribute materials for the Proposal Assurance Board (PAB), documenting outcomes and progressing approvals within agreed SLA's.
- Attend account governance meetings (internal) to provide progress status updates for completion of the proposal stage work orders, including preparing a weekly/monthly report.
- Capturing the resource sold in each proposal for review at the weekly resource meeting and to enable capacity planning.
- Managing incoming and outgoing purchase orders and invoicing.
- Capturing Technical Catalogue details in Remedy and complete reporting.
- Management and ownership of the shared mailbox and responding to any internal or client queries.
- Ownership of the Technical Services Catalogue - changes and new additions.
- Utilise stakeholder management skills to ensure colleagues are following appropriate governance and processes.
- Ad-hoc tasks as required to support the wider Controls Function.
Desired Skills & Experience
- Experience working on large Network/WAN/LAN programmes would be advantageous.
- Strong communicator (written and oral).
- Independent thinker who can take initiative.
- Intermediate to advanced MS Project & Excel essential.
- Remedy/JIRA or other similar ticket management system exposure advantageous.
What’s in it for you?
- A competitive basic salary of up to £35,000.
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.
What we hope you’ll do next
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Business Support Administrator in Brighton employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator in Brighton
✨Tip Number 1
Get to know the company inside out! Research TfL and Capita, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing interviews with friends or family. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Tip Number 3
Show off your tech skills! Brush up on MS Project and Excel, and if you have experience with ticket management systems like Remedy or JIRA, be ready to discuss how you've used them in past roles. Practical examples will make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Business Support Administrator in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Support Administrator role. Highlight your experience with MS Project, Excel, and any ticket management systems like Remedy or JIRA. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your written and oral communication skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Be Proactive in Your Cover Letter: In your cover letter, show us your initiative! Discuss how you've taken charge in previous roles and how you can bring that same energy to managing the work order process. We love candidates who take the lead!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Capita plc
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Business Support Administrator role. Familiarise yourself with the work order process, SLAs, and the tools mentioned like MS Project and Excel. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in past roles. Think about times when you had to update clients or manage stakeholder expectations. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Initiative
Employers love candidates who take initiative. Be ready to discuss instances where you proactively sought additional information or improved a process. This will highlight your independent thinking and problem-solving skills, which are crucial for managing the end-to-end work order process.
✨Familiarise Yourself with Ticket Management Systems
If you have experience with ticket management systems like Remedy or JIRA, be prepared to discuss it. If not, do a bit of research on how these systems work and be ready to explain how you would adapt to using them. Showing that you're willing to learn can set you apart from other candidates.
