At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company that values flexibility and community support.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Great career development opportunities in an inclusive work environment.
- Why this job: Make a real difference in people's lives while enjoying independence and flexibility.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You'll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What's in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5 hour working week, with the option of a four day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon-Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Bradford (to be considered for this role you must live in BD postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the BD postcode area
- Schedule flexibility to work required evening and weekend hours
Experience in customer facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Field Visiting Officer in Bradford employer: Capita plc
Join us as a Field Visiting Officer and experience a rewarding career with a company that values flexibility, independence, and community support. With a competitive salary of £31,650, a company car or generous car allowance, and a flexible working schedule, you will have the opportunity to balance your professional and personal life while making a positive impact in Bradford. Our inclusive work culture promotes employee growth through comprehensive training, wellbeing support, and a commitment to diversity, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Field Visiting Officer in Bradford
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! As a Field Visiting Officer, you'll need to engage with a variety of people. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from past experiences where you had to think on your feet and how you handled challenging situations.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, and you’ll be one step closer to joining us in making a difference in local communities.
We think you need these skills to ace Field Visiting Officer in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Field Visiting Officer role. We want to see how you can engage with customers and handle various situations, so don’t hold back on showcasing your strengths!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Show Your Personality:We’re looking for someone who can connect with people from all walks of life. Let your personality shine through in your application! Share examples that demonstrate your communication skills and positive attitude.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Capita plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Visiting Officer. Familiarise yourself with TV licence requirements and think about how you would explain these to customers. This will show your potential employer that you're proactive and ready to engage with the community.
✨Show Off Your Communication Skills
Since this role involves interacting with various customers, practice articulating your thoughts clearly and professionally. You might want to role-play common scenarios with a friend or family member to build your confidence in handling different customer situations.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you've had to solve problems on the spot. Be ready to share these during the interview, as it will highlight your ability to stay calm and make sound decisions when faced with challenges.
✨Emphasise Flexibility and Independence
This job requires a flexible schedule and the ability to work independently. Be prepared to discuss how you manage your time effectively and adapt to changing circumstances. Sharing specific instances where you've successfully worked alone will help illustrate your suitability for the role.
