At a Glance
- Tasks: Engage with customers, explain TV licence requirements, and manage your own schedule.
- Company: Join Capita TV Licensing, supporting the BBC and local communities.
- Benefits: Competitive salary, company car or allowance, flexible hours, and generous holiday.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a real impact while enjoying independence and flexibility in your work.
- Qualifications: Full UK driving licence, excellent communication skills, and customer service experience.
The predicted salary is between 27000 - 33000 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You'll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
As a Field Officer, you'll play an important role in supporting TV Licensing by engaging with customers across the Bolton area. Working independently, you'll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations.
Key responsibilities include:
- Visiting residential addresses throughout the BL postcode area
- Speaking with customers professionally and respectfully
- Explaining TV Licensing requirements and available options
- Setting up payment plans where appropriate
- Recording visit outcomes accurately using mobile technology
- Making informed decisions and working independently in the field
- Occasionally attending court as part of the enforcement process
You'll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role.
We're looking for:
- A full UK driving licence (essential)
- To live within the BL postcode area
- Excellent communication and interpersonal skills
- The ability to remain calm, professional and resilient in a variety of customer situations
- Strong problem-solving skills and sound judgement
- Good attention to detail and accuracy when recording information
- Confidence working independently and managing your own workload
- Basic IT skills and confidence using mobile devices and applications
- A positive attitude and willingness to learn
- Flexibility to work a varied schedule, including evenings and weekends
Experience in a customer-facing role is highly desirable. More importantly, we're looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service.
Working Pattern: To support customers at times that suit them best, you'll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends. This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments.
What's in it for you?
- 31,650 annual salary
- Company car (for work and personal use) or 3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5 hour working week, with the option of a four day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
At Capita TV Licensing, we're supporting the world's oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world.
Join us and discover better as you shape the future of public television. Unlock Your Potential with Capita. At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us.
Television Licence Field Officer in Bolton employer: Capita plc
Capita plc is an excellent employer, offering a supportive and dynamic work culture in Woking that empowers employees to make a meaningful impact on candidates' lives as they guide them towards careers in the British Army. With competitive benefits including 23 days' holiday and pension contributions, alongside opportunities for professional growth and development, Capita fosters an environment where teamwork and clear communication are valued, making it an ideal place for those seeking rewarding employment.
