At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a company that values flexibility and community support.
- Benefits: Enjoy a competitive salary, company car, and generous holiday allowance.
- Other info: Work independently with excellent training and career development opportunities.
- Why this job: Make a real difference in people's lives while enjoying a flexible work schedule.
- Qualifications: Must have a full UK driving licence and strong communication skills.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps – with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use)
- Mileage paid – including your daily commute from home
- Flexible 36.5 hour working week, with the option of a four day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon‑Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Armagh (to be considered for this role you must live in BT31, BT33‑35, BT60‑65 postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the BT31, BT33‑35, BT60‑65 postcode area
- Schedule flexibility to work required evening and weekend hours
Experience in customer facing roles is essential – your attitude, professionalism, and ability to communicate are what matter most. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone.
Field Enforcement Officer in Armagh employer: Capita plc
Join a dynamic team as a Field Enforcement Officer, where you will enjoy a competitive salary of £31,650, a company car for both work and personal use, and a flexible working schedule that allows you to balance your professional and personal life. Our supportive work culture prioritises employee wellbeing with generous holiday allowances, opportunities for additional leave, and access to various resources for financial and mental health support, making it an excellent place for those looking to grow and thrive in their careers while serving the local community in Armagh.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer in Armagh
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to highlight how your skills align with their mission.
✨Tip Number 2
Practice your communication skills! As a Field Enforcement Officer, you'll need to engage with a variety of people. Role-play common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from past experiences where you had to think on your feet or handle difficult situations. This will demonstrate your ability to stay calm and professional under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Enforcement Officer in Armagh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Field Enforcement Officer role. Highlight your communication skills and any customer-facing experience you have, as these are key for us!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing a problem-solving mindset, so don’t hold back on sharing those stories!
Be Professional Yet Approachable:When writing your application, strike a balance between professionalism and friendliness. We want to see your personality shine through while still keeping it suitable for a customer-focused role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Capita plc
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Field Enforcement Officer. Familiarise yourself with the job description and think about how your skills align with the core responsibilities, like communicating with customers and managing payment plans.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples from your past experiences where you've successfully engaged with customers. Think about how you handled difficult situations and maintained professionalism – these stories will help demonstrate your suitability.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss scenarios where you've had to think on your feet or solve problems independently. This could be anything from resolving a customer complaint to making quick decisions in challenging situations. Highlighting your judgement and resilience will impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
