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- Tasks: Support customers with pension queries and manage data updates efficiently.
- Company: Capita Pension Solutions is a dynamic company focused on providing excellent pension services.
- Benefits: Enjoy 23 days holiday, paid volunteering days, and a range of lifestyle perks.
- Why this job: Join a friendly team with opportunities for career growth and skill development.
- Qualifications: Knowledge of pensions administration and strong organisational skills are essential.
- Other info: We encourage applications from diverse backgrounds to foster an inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
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Here at Entrust Capita we currently have an exciting vacancy for an experienced pensions administrator to join our friendly and fast paced team. Supporting our customers by providing a first class and effective service processing their data, answering queries and updating our databases to ensure that we are holding accurate data.
This role gives the successful candidate a wealth of opportunities to learn and progress and develop a career within our business.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Job Description
What you’ll be doing:
- Support the on-boarding process for new customers, taking action to ensure employee pension records are updated with required payroll information to avoid any pensionable service gaps
- Take ownership of pension scheme queries, liaising with colleagues as appropriate to ensure accurately and timely resolutions are provided to customers.
- Manage queries resulting from the monthly pension submissions to all scheme providers, liaising with colleagues as required to ensure these are responded to within the current period.
- Process requests for pension estimates as appropriate within agreed timescales ensuring the relevant call is updated within the customer relationship portal.
- Support with any TUPE transfers, ensuring quality assurance and completion of relevant documentation as required by the scheme provider.
- Manage and monitor own workload though the Customer Relationship Management System to ensure individual targets, response deadlines and Service Level Agreement time frames are consistently met. Raising concerns with the Senior Advisor as required.
- Develop good working relationships with internal and external customers through the updating of call logs via the Customer Relationship Management System, ensuring high quality customer service responses and expected behaviours are maintained.
- Actively keep up-to-date working knowledge of pension scheme changes/updates, in order to provide consistent advice and support.
- Have a ‘can do’ approach and use initiative to suggest process improvements
What We’re Looking For
- LGPS & TPS Pensions administration knowledge
- Administrative skills
- Attention to detail
- Excellent organisational skills
- Great customer focus
What’s in it for you?
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What We Hope You’ll Do Next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Finance and Sales
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Pensions Administrator employer: Capita Pension Solutions
Contact Detail:
Capita Pension Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administrator
✨Tip Number 1
Familiarise yourself with the specific pension schemes mentioned in the job description, such as LGPS and TPS. Understanding these will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Capita Pension Solutions on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your experience with customer relationship management systems. Highlight any specific tools you've used and how they helped you manage workloads and improve customer service.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled complex queries or administrative challenges in the past. This will illustrate your ability to take ownership of issues, a key requirement for this role.
We think you need these skills to ace Pensions Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pensions administration. Emphasise your administrative skills, attention to detail, and customer service focus, as these are key attributes for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your knowledge of LGPS & TPS pensions administration and how your skills align with the responsibilities outlined in the job posting.
Showcase Relevant Experience: In your application, provide examples of past experiences where you successfully managed queries or processed data. This will demonstrate your capability to handle the tasks required in the Pensions Administrator role.
Highlight Your Initiative: Mention any instances where you've suggested process improvements in previous roles. This aligns with the company's desire for candidates who have a 'can do' approach and can contribute to enhancing their services.
How to prepare for a job interview at Capita Pension Solutions
✨Show Your Pensions Knowledge
Make sure to brush up on your knowledge of LGPS and TPS pensions administration. Be prepared to discuss specific processes and regulations, as this will demonstrate your expertise and commitment to the role.
✨Highlight Your Organisational Skills
Since the role requires excellent organisational skills, be ready to share examples from your past experiences where you successfully managed workloads or met tight deadlines. This will show that you can handle the demands of the position.
✨Demonstrate Customer Focus
Capita values great customer service, so think of instances where you've gone above and beyond for a customer. Discuss how you resolved queries effectively and maintained strong relationships, as this will align with their expectations.
✨Prepare Questions About Process Improvements
The job description mentions a 'can do' approach and suggesting process improvements. Prepare thoughtful questions about current processes at Capita and how you might contribute to enhancing them. This shows initiative and a proactive mindset.