At a Glance
- Tasks: Provide top-notch customer service over the phone and handle inquiries professionally.
- Company: Join a leading FTSE 100 company with a commitment to inclusivity.
- Benefits: Starting salary of £26,227.50, flexible working, and generous holiday allowance.
- Other info: Comprehensive training programme starting on 7th September 2026.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong listening skills and a passion for customer service are essential.
The predicted salary is between 26227 - 26227 £ per year.
Cyflog: Yn dechrau ar £26,227.50
Amgylchedd di-werthu, yn derbyn galwadau gwasanaeth sy’n dod i mewn. Byddwch yn gweithio o’ch cyfeiriad cartref gyda swyddfa benodedig yng Nghanolfan The Riverway, Stafford, y byddwch yn ei mynychu o leiaf 3 diwrnod yr wythnos. Bydd y diwrnodau swyddfa yn ddydd Mawrth, dydd Mercher a dydd Iau. Swydd amser llawn yw hon – 37.5 awr yr wythnos, dydd Llun i ddydd Gwener rhwng 8.00 y bore ac 8.00 yn y nos, gyda rhai dydd Sadwrn rhwng 9 y bore a 5 y prynhawn.
Rydym yn chwilio am Gynghorwyr Canolfan Ymholiadau Mewnol i ymuno â’n tîm gwasanaeth cwsmeriaid sy’n ehangu ar sail barhaol amser llawn yn Stafford, DU. Mae’r rôl yn cynnwys darparu profiad hawlydd o ansawdd uchel dros y ffôn i hawlwyr newydd a phresennol y Taliad Annibyniaeth Personol (PIP) sydd yn dymuno gwneud hawliad newydd neu sydd eisoes yn derbyn Lwfans Byw Anabledd (DLA) ac ar y cam o adnewyddu eu budd-dal. Mae ein timau gwasanaeth cwsmeriaid yn gyfrifol am ddatrys materion syml a chymhleth ar gyfer ystod eang o gwsmeriaid, yn ogystal â chwblhau tasgau gweinyddol.
Prif Gyfrifoldebau:
- Ateb galwadau gan hawlwyr/cynrychiolwyr a delio ag ymholiadau megis trefnu apwyntiadau mewn modd proffesiynol ac effeithiol, gan sicrhau’r safon uchaf o brofiad i’r hawlydd.
- Mewnbynnu data’n gywir, gyda sylw i fanylion wrth gwblhau tasgau gweinyddol.
- Unrhyw ddyletswyddau eraill y gall y busnes eu hystyried yn angenrheidiol er mwyn sicrhau darpariaeth lwyddiannus y gwasanaeth asesu PIP.
Cymwysterau:
- Sgiliau gwrando da – gallu deall problemau cwsmeriaid a rhoi esboniadau clir a chryno.
- Y gallu i weithio’n dda o fewn tîm a dangos hyblygrwydd i ateb anghenion a disgwyliadau’r tîm/busnes.
- Y gallu i gymryd cyfrifoldeb dros faterion, gan eu datrys lle bynnag sy’n bosibl yn ystod cam cychwynnol yr ymholiad.
- Dull ffôn cwrtais a phroffesiynol, gan ddangos parch ac empathi tuag at alwyr.
- Brwdfrydedd gwirioneddol dros wasanaeth cwsmeriaid.
- Rheoli amser da.
- Sylw uchel i fanylion a mewnbynnu data yn gywir.
- Y gallu i weithio patrwm sifftiau amrywiol yn ystod oriau agor y ganolfan gyswllt.
- Bod yn hyblyg i newid mewn amgylchedd sy’n newid yn barhaus.
Gwybodaeth Ychwanegol:
Mae gennym raglen hyfforddi sy’n dechrau ar 7fed o Medi 2026, felly bydd angen i chi allu ymrwymo i hyn. Ni allwn gymeradwyo unrhyw wyliau blynyddol o fewn 6 wythnos gyntaf yr hyfforddiant. Bydd pob cynnig yn amodol ar gwblhau gwiriad safonol o ran Diogelwch Personél Sylfaenol yn foddhaol, sy’n cynnwys gwiriad troseddol sylfaenol.
Buddiannau:
- Cyflog cychwynnol o £26,227.50
- Bonws perfformiad chwarterol dewisol
- 25 diwrnod o wyliau blynyddol yn ogystal ag 8 gwyliau statudol
- Cyfleoedd i symud ymlaen a datblygu gyrfa werth chweil gydag un o gwmnïau FTSE 100 (mae dros 70% o’n rheolwyr wedi datblygu o fewn y cwmni)
- Pensiwn gyda chyfraniad cyfatebol gan y cwmni (hyd at 5% o’ch cyflog), sicrwydd bywyd, cynllun beicio i’r gwaith, 15 wythnos o absenoldeb mamolaeth/tadolaeth/mabwysiadu â thâl llawn, dau wythnos o dâl tadolaeth… a llawer mwy
- Buddiannau gwirfoddol wedi’u cynllunio i weddu i’ch ffordd o fyw – o ostyngiadau mewn siopa a chymdeithasu i iechyd a lles, teithio a thechnoleg
- Y cyfle i gymryd diwrnod wedi’i dalu allan o’r swyddfa, yn gwirfoddoli ar gyfer ein partneriaid elusennol neu achos o’ch dewis
- Mynediad at ein Grwpiau Rhwydwaith Gweithwyr, sy’n cynrychioli pob agwedd ar amrywiaeth ac yn galluogi cydweithwyr i gysylltu a dysgu oddi wrth ei gilydd ar blatfform agored a chynhwysol
- Rhaglen cymorth i weithwyr – cefnogaeth a chyngor 24/7 ar faterion personol neu waith
Rydym yn gyflogwr cyfle cyfartal ac yn Arweinydd Hyderus o ran Anabledd, sy’n golygu ein bod yn recriwtio ac yn datblygu pobl ar sail eu teilyngdod a’u hangerdd. Rydym wedi ymrwymo i ddarparu proses recriwtio a gweithle cynhwysol, heb rwystrau i bawb.
Os oes angen y disgrifiad swydd neu’r ffurflen gais mewn fformat arall (megis print mawr neu sain), neu os hoffech drafod unrhyw addasiadau neu gymorth pellach, cysylltwch drwy e-bost: a byddwn yn ymateb.
Am ragor o wybodaeth am gyfleoedd cyfartal ac addasiadau i’r broses, ewch i wefan Gyrfaoedd Capita. Fel Arweinydd Hyderus o ran Anabledd, byddwn yn sicrhau y cynigir cyfweliad i nifer deg a chymesur o ymgeiswyr anabl sy’n bodloni’r meini prawf lleiaf ar gyfer y swydd hon. Mae addasiadau ar gael ar gais. Am ragor o wybodaeth neu i drafod unrhyw addasiadau rhesymol y gallai fod eu hangen arnoch, cysylltwch â ni ar:
Welsh Speaking Inbound Enquiry Centre Advisors - Stafford employer: Capita Health Assessment Advisory Service
Join a dynamic team at our Stafford Inbound Enquiry Centre, where we prioritise employee well-being and professional growth. With a competitive starting salary, generous benefits including 25 days of annual leave, and a commitment to inclusivity, we foster a supportive work culture that encourages career advancement within a leading FTSE 100 company. Enjoy the flexibility of working from home while being part of a collaborative environment that values your contributions and offers unique opportunities for personal and professional development.
Contact Details:
Capita Health Assessment Advisory Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Welsh Speaking Inbound Enquiry Centre Advisors - Stafford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Capita Health Assessment Advisory Service. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Capita Health Assessment Advisory Service before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Capita Health Assessment Advisory Service:Your cover letter is your chance to shine! Tell us why you want to work at Capita Health Assessment Advisory Service specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Capita Health Assessment Advisory Service!
How to prepare for a job interview at Capita Health Assessment Advisory Service
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
