At a Glance
- Tasks: Provide high-quality telephone support and resolve enquiries for Personal Independence Payment (PIP) claimants.
- Company: Capita Health Assessment Advisory Service, known for its inclusive work culture.
- Benefits: Starting salary of £26,227.50, quarterly bonuses, 25 days annual leave, and more.
- Other info: Training starts on September 7, 2026, with a hybrid working model.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26227 - 26227 £ per year.
Capita Health Assessment Advisory Service in Stafford is looking for Inbound Enquiry Centre Advisors for a full-time position. The role focuses on providing high-quality telephone support to new and existing claimants of Personal Independence Payment (PIP). You'll resolve simple and complex issues while performing essential administrative tasks.
A starting salary of £26,227.50 is offered, along with numerous benefits including a discretionary quarterly bonus, 25 days annual leave, and an inclusive work environment.
Training commences on September 7, 2026, and attendance in the office is required at least three days a week.
Hybrid Inbound Enquiry Advisor for PIP Support in Stafford employer: Capita Health Assessment Advisory Service
Capita Health Assessment Advisory Service is an exceptional employer, offering a supportive and inclusive work culture in Stafford. With a competitive starting salary of £26,227.50, generous benefits such as a discretionary quarterly bonus and 25 days of annual leave, employees are encouraged to grow and thrive in their roles while making a meaningful impact on the lives of PIP claimants.
Contact Details:
Capita Health Assessment Advisory Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Inbound Enquiry Advisor for PIP Support in Stafford
✨Tip Number 1
Make sure you know the ins and outs of Personal Independence Payment (PIP) before your interview. Brush up on common queries and issues that claimants face, so you can show off your knowledge and confidence.
✨Tip Number 2
Practice your phone skills! Since this role is all about providing top-notch telephone support, try role-playing with a friend or family member. This will help you get comfortable with handling both simple and complex enquiries.
✨Tip Number 3
Don’t forget to highlight your administrative skills during the interview. Being organised and efficient is key in this role, so share examples of how you've managed tasks effectively in the past.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Hybrid Inbound Enquiry Advisor for PIP Support in Stafford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the role of Inbound Enquiry Advisor. We want to see how your background aligns with providing high-quality support for PIP claimants.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping others and how you can contribute to our team at Capita Health Assessment Advisory Service. Keep it concise but impactful!
Showcase Your Communication Skills:Since this role involves resolving issues over the phone, it's crucial to demonstrate your communication skills in your application. We love seeing examples of how you've effectively communicated in past roles or experiences.
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Capita Health Assessment Advisory Service
✨Know Your PIP Inside Out
Make sure you understand the Personal Independence Payment (PIP) process thoroughly. Familiarise yourself with common queries and issues that claimants face, as this will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Active Listening
As an Inbound Enquiry Advisor, you'll need to listen carefully to callers. During your interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and can effectively handle customer queries.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss examples of how you've resolved complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to think critically and provide solutions under pressure.
✨Emphasise Teamwork and Communication
Since the role requires collaboration with colleagues, be ready to talk about your experience working in teams. Share specific instances where your communication skills helped achieve a common goal, demonstrating that you can thrive in an inclusive work environment.
