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For Companies At a Glance
- Tasks: Manage client queries, process changes, and liaise with insurers in a fast-paced environment.
- Company: Join a leading asset management team focused on healthcare benefits.
- Benefits: Enjoy hybrid work, support for qualifications, and opportunities for career progression.
- Why this job: Experience diverse healthcare schemes while building confidence in client interactions.
- Qualifications: Strong organisational skills and experience in an administrative role are essential.
- Other info: Perfect for those seeking structure and dynamic growth in their career.
The predicted salary is between 23000 - 29000 £ per year.
Client Service Specialist - Healthcare (Asset Management)
London - Hybrid (Minimum 2 days in office)
£27,000 - £33,000
Unlock Your Career Potential in Employee Benefits!
Are you looking for a role where organisation, problem-solving, and client interaction come together in a dynamic, fast-paced environment? Do you thrive in a setting where no two days are the same, and your ability to keep things running smoothly has a direct impact on both colleagues and clients?
As a Client Service Specialist, you’ll become an integral part of an experienced asset management team, providing invaluable support in healthcare schemes - including Private Medical Insurance, Dental, Travel, Cash Plans, Employee Assistance Programmes, and more. You'll manage a shared mailbox, liaise with insurers, handle client queries, and ensure everything runs seamlessly.
Why This Role is Amazing for You:
- Fast-Paced & Exciting Environment - You’ll work in a team that thrives on efficiency and delivering results quickly
- Diverse Exposure - Gain experience in a broad range of healthcare benefits, from PMI to dental and travel insurance
- Real Progression - Whether you already have experience or are looking to grow into a consultant role, this position provides long-term development opportunities
- Support for Qualifications - The team will back you in achieving your IF7 qualification or a Level 3 apprenticeship, setting you up for future success
- Collaboration & Independence - Work in a tight-knit, supportive team while having the autonomy to manage your workload
- Client-Facing Experience - Build confidence by engaging in client meetings (in-person or on Teams) as your expertise grows
- A Thriving Industry - Employee benefits and insurance continue to be an evolving space, giving you excellent career prospects
What You’ll Be Doing:
- Managed client queries, processed membership changes, handled claims, and liaised with insurers
- Sending market requests and inputting quotes into reports
- Supporting a team of consultants in delivering top-tier services to clients
- Handling insurer invoicing and policy administration
- Keeping up with strict SLAs in a fast-paced environment where efficiency is key
What We’re Looking For:
- Someone with strong organisational skills and an eye for detail
- A problem-solver who thrives under pressure and enjoys working at pace
- Experience in an administrative role, preferably within a broker or insurer background
- Knowledge of PMI, Dental, Cash Plans, Travel, EAP, Health Screening, and other benefits is highly desirable
- A team player who can also work independently and own their workload
- Confidence to engage with clients, whether over email or in meetings
If you're looking for a role that combines structure, progression, and a dynamic working environment, this could be the perfect next step in your career!
Client Specialist employer: Capio Recruitment Insurance
Contact Detail:
Capio Recruitment Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Specialist
✨Tip Number 1
Familiarise yourself with the various healthcare schemes mentioned in the job description, such as Private Medical Insurance and Dental plans. This knowledge will not only help you understand the role better but also allow you to engage confidently during interviews.
✨Tip Number 2
Highlight any previous experience you have in client-facing roles or administrative positions. Be prepared to discuss specific examples of how you've successfully managed client queries or handled complex situations, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Showcase your organisational skills by preparing a brief outline of how you would manage multiple client queries simultaneously. This could be a great talking point in your interview, illustrating your ability to thrive in a fast-paced environment.
✨Tip Number 4
Research the company culture and values of StudySmarter. Understanding our mission and how we support employee development can help you align your answers during the interview, making you a more attractive candidate for the Client Specialist role.
We think you need these skills to ace Client Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client service and administration. Emphasise any roles where you've managed client queries or worked in a fast-paced environment, as these are key aspects of the Client Specialist role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as problem-solving abilities and organisational skills, and provide examples of how you've demonstrated these in previous positions.
Showcase Relevant Experience: If you have experience with healthcare benefits or insurance, make sure to highlight this in your application. Discuss any familiarity with Private Medical Insurance, Dental, or other relevant schemes, as this will set you apart from other candidates.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Capio Recruitment Insurance
✨Showcase Your Organisational Skills
As a Client Specialist, organisation is key. Be prepared to discuss specific examples of how you've managed multiple tasks or projects simultaneously. Highlight any tools or methods you use to stay organised and efficient.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Prepare to share instances where you've successfully resolved client issues or improved processes. This will show your potential employer that you can thrive under pressure.
✨Familiarise Yourself with Healthcare Benefits
Knowledge of Private Medical Insurance, Dental, and other healthcare benefits is highly desirable. Brush up on these topics before the interview, so you can confidently discuss them and demonstrate your understanding of the industry.
✨Practice Client Engagement Scenarios
Since this role involves client interaction, practice how you would handle various client scenarios. Whether it's responding to queries or discussing policy details, being able to articulate your approach will showcase your confidence and communication skills.
