Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and team performance across multiple properties.
- Company: Capilon Hotels, a growing boutique hotel management company in Central London.
- Benefits: Competitive salary, bonuses, health insurance, discounts, and wellness programmes.
- Why this job: Join a passionate team and shape the future of hospitality in a dynamic environment.
- Qualifications: Senior hotel operations experience and strong leadership skills required.
- Other info: Flexible role with opportunities for growth and development in a supportive culture.
The predicted salary is between 60000 - 75000 £ per year.
Who We Are: Capilon Hotels is a privately owned hotel management company with a passion for exceptional hospitality. Since 2004, we have purchased, redeveloped and operated a portfolio of boutique hotels in central London — and we are growing. We currently operate four distinctive properties, with a fifth opening later this year and further hotels in the pipeline. We care about what we do and aim to deliver exceptional service to our guests in our fantastic properties in Central London. And we look after our teams. Many of our team members have been with us since the very beginning, and that loyalty says everything about who we are.
About The Job: This is a pivotal role at the heart of our operations. As Group Operations Manager, you will be the driving force behind the day to day performance of all our hotels — on the ground, hands on, and working closely with each team to raise standards, build capability and deliver outstanding guest experiences, consistently across the portfolio.
A Day in the life: You will divide your time across all four (soon to be five) Capilon hotels, working directly with each hotel's Managers, Supervisors and their Teams. No two days will be the same — one week you might be onboarding a new team member, the next chairing a management meeting, giving an appraisal, reviewing H&S compliance, or helping to recruit the next great hire. Your focus will always be on people, performance and standards.
- Oversee day-to-day operations across all hotels, ensuring smooth running of Front Office, Housekeeping, Maintenance, Food & Beverage and all other departments
- Train, coach and support hotel teams — building capability at every level and creating a culture of excellence
- Ensure brand standards are met consistently across the portfolio, conducting regular site visits, inspections and audits
- Identify gaps in performance and implement practical improvements quickly and effectively
- Monitor and review guest feedback, taking ownership of any issues and ensuring swift, professional resolution
- Support the opening and onboarding of new properties as we grow, bringing structure and standards from day one
- Work closely with Directors to review operational performance and contribute to strategic planning
- Assist with financial oversight — supporting budgeting, cost control, and maximising profitability across sites
- Take ownership of and ensure full compliance with health & safety, legal and regulatory requirements at all properties
- Act as the key operational link between the Directors and individual hotel teams, maintaining clear and consistent communication
What we are looking for: An operator who leads by example and is passionate about developing multi-site teams and delivering inspirational service to our guests. We need someone who is genuinely hands on — not a desk based manager, but someone who is out on the floor, working alongside teams, and leading by example. Your diary will be yours to manage, but flexibility will be required to ensure the teams are always supported. You will be comfortable moving between sites, adapting to different environments, and bringing consistent energy and professionalism wherever you go.
Essential Experience:
- Significant experience in hotel operations at a senior level, ideally across multiple properties or departments
- Proven ability to train, develop and inspire hotel teams
- Strong working knowledge of all core hotel departments — With a strong Rooms Division background.
- Track record of improving operational standards and driving guest satisfaction
- Experience managing or supporting multi-site operations
- Comfortable with financial reporting, KPIs and cost management
Skills & Qualities:
- Natural leader with warmth, authority and the ability to bring people with you
- Exceptionally organised, with a sharp eye for detail
- Strong communicator — confident reporting up to the Directors and Hotel Owners and connecting with front-line teams alike
- Problem-solver who stays calm under pressure and acts decisively
- Highly self-motivated with the drive to continuously improve
- Familiarity with PMS and hotel technology platforms. Experience with Mews and Flexkeeping preferred.
- Flexibility to work across all current and future sites and adapt to business needs
Why join us? We look after our people. Here is what you can expect when you join the Capilon family:
- Competitive base salary with a quarterly profit-share bonus and annual bonus
- Clothing allowance
- Private Health Insurance
- Private Dental, Optical & Audiological Cover
- Discounted hotel room rates for you, friends & family
- Perkbox — discounts across hundreds of retailers, travel, dining and more
- Discounted Gym Membership
- Enhanced Employee Assistance Programme (EAP)
- Access to a Wellness Programme
- Recommend a Friend referral bonus
- Staff events, parties and presents
- Company Pension
- Opportunity to shape a growing hotel group
Capilon Hotels is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and communities. Applicants must have the right to work in the UK.
Group Operations Manager in Slough employer: Capilon Hotels Group
Contact Detail:
Capilon Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Operations Manager in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Research companies you admire, like Capilon Hotels, and reach out directly. A friendly email expressing your interest can go a long way in getting noticed.
✨Tip Number 3
Prepare for interviews by knowing your stuff! Familiarise yourself with the company’s values, recent news, and their approach to hospitality. This shows you’re genuinely interested and ready to contribute to their success.
✨Tip Number 4
Follow up after interviews! A quick thank-you note can keep you fresh in the interviewer’s mind. It’s a simple gesture that shows your enthusiasm for the role and helps you stand out from the crowd.
We think you need these skills to ace Group Operations Manager in Slough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about delivering exceptional service and have a passion for developing teams.
Tailor Your Experience: Make sure to highlight your relevant experience in hotel operations, especially if you've worked across multiple properties. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Capilon Hotels!
How to prepare for a job interview at Capilon Hotels Group
✨Know the Company Inside Out
Before your interview, dive deep into Capilon Hotels' history, values, and portfolio. Understand their approach to hospitality and what sets them apart in the industry. This knowledge will not only impress your interviewers but also help you align your answers with their mission.
✨Showcase Your Leadership Style
As a Group Operations Manager, your ability to lead and inspire teams is crucial. Prepare examples of how you've successfully trained and developed staff in previous roles. Highlight your hands-on approach and how you’ve improved operational standards while maintaining guest satisfaction.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of specific situations where you had to resolve issues under pressure or implement changes across multiple sites. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Financial Acumen
Since the role involves financial oversight, brush up on your knowledge of budgeting, KPIs, and cost management. Be prepared to discuss how you've managed financial performance in past roles and how you can contribute to maximising profitability at Capilon Hotels.