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- Tasks: Lead daily operations across multiple hotels, ensuring exceptional guest experiences.
- Company: Capilon Hotels, a growing boutique hotel management company in Central London.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Be the driving force behind outstanding hospitality and make a real impact.
- Qualifications: Strong leadership skills and experience in hotel operations.
- Other info: Join a loyal team with opportunities for personal and professional development.
The predicted salary is between 50000 - 60000 £ per year.
Who We Are: Capilon Hotels is a privately owned hotel management company with a passion for exceptional hospitality. Since 2004, we have purchased, redeveloped and operated a portfolio of boutique hotels in central London — and we are growing. We currently operate four distinctive properties, with a fifth opening later this year and further hotels in the pipeline. We care about what we do and aim to deliver exceptional service to our guests in our fantastic properties in Central London. And we look after our teams. Many of our team members have been with us since the very beginning, and that loyalty says everything about who we are.
About The Job: This is a pivotal role at the heart of our operations. As Group Operations Manager, you will be the driving force behind the day to day performance of all our hotels — on the ground, hands on, and working closely with each team to raise standards, build capability and deliver outstanding guest experiences, consistently across the portfolio.
A Day in the life: You will divide your time across all four (soon to be five) Capilon hotels, working directly with each hotel's Managers, Supervisors and their Teams. No two days will be the same — one week you might be onboarding a new team member, the next chairing a management meeting, giving an appraisal, reviewing H.
Group Operations Manager employer: Capilon Hotels Group
Contact Detail:
Capilon Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those connected to Capilon Hotels. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for hospitality! When you get the chance to chat with someone from Capilon, make sure to express your enthusiasm for exceptional service and how you can contribute to their mission. Share specific examples of how you've gone above and beyond in previous roles.
✨Tip Number 3
Prepare for interviews by researching Capilon Hotels thoroughly. Know their properties, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Capilon family. Keep an eye on our careers page for new opportunities and apply as soon as they pop up!
We think you need these skills to ace Group Operations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for exceptional service shine through. We want to see how your experiences align with our commitment to outstanding guest experiences. Share specific examples that highlight your passion!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Group Operations Manager role. Highlight relevant skills and experiences that match the job description. We appreciate when candidates take the time to connect their background to what we do at Capilon Hotels.
Be Clear and Concise: Keep your application straightforward and to the point. We love a well-structured application that’s easy to read. Use bullet points where necessary and avoid jargon—let's keep it simple and effective!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Capilon Hotels Group
✨Know the Company Inside Out
Before your interview, take some time to research Capilon Hotels. Understand their values, mission, and the unique aspects of their boutique properties. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Leadership Skills
As a Group Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams, improved operations, or enhanced guest experiences. Be ready to discuss how you can bring that expertise to Capilon Hotels.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios related to hotel operations, such as managing a crisis or improving team performance, and outline how you would approach these challenges.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future plans, team dynamics, or how they measure success in guest satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.