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- Tasks: Lead hotel operations, ensuring exceptional guest experiences and team performance across multiple properties.
- Company: Capilon Hotels, a growing boutique hotel management company in Central London.
- Benefits: Competitive salary, bonuses, health insurance, discounts, and wellness programmes.
- Why this job: Join a passionate team and make a real impact in the hospitality industry.
- Qualifications: Senior hotel operations experience and strong leadership skills required.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
The predicted salary is between 60000 - 75000 £ per year.
Who We Are: Capilon Hotels is a privately owned hotel management company with a passion for exceptional hospitality. Since 2004, we have purchased, redeveloped and operated a portfolio of boutique hotels in central London — and we are growing. We currently operate four distinctive properties, with a fifth opening later this year and further hotels in the pipeline. We care about what we do and aim to deliver exceptional service to our guests in our fantastic properties in Central London. And we look after our teams. Many of our team members have been with us since the very beginning, and that loyalty says everything about who we are.
About The Job: This is a pivotal role at the heart of our operations. As Group Operations Manager, you will be the driving force behind the day to day performance of all our hotels — on the ground, hands on, and working closely with each team to raise standards, build capability and deliver outstanding guest experiences, consistently across the portfolio.
A Day in the life: You will divide your time across all four (soon to be five) Capilon hotels, working directly with each hotel's Managers, Supervisors and their Teams. No two days will be the same — one week you might be onboarding a new team member, the next chairing a management meeting, giving an appraisal, reviewing H&S compliance, or helping to recruit the next great hire. Your focus will always be on people, performance and standards.
- Oversee day-to-day operations across all hotels, ensuring smooth running of Front Office, Housekeeping, Maintenance, Food & Beverage and all other departments
- Train, coach and support hotel teams — building capability at every level and creating a culture of excellence
- Ensure brand standards are met consistently across the portfolio, conducting regular site visits, inspections and audits
- Identify gaps in performance and implement practical improvements quickly and effectively
- Monitor and review guest feedback, taking ownership of any issues and ensuring swift, professional resolution
- Support the opening and onboarding of new properties as we grow, bringing structure and standards from day one
- Work closely with Directors to review operational performance and contribute to strategic planning
- Assist with financial oversight — supporting budgeting, cost control, and maximising profitability across sites
- Take ownership of and ensure full compliance with health & safety, legal and regulatory requirements at all properties
- Act as the key operational link between the Directors and individual hotel teams, maintaining clear and consistent communication
What we are looking for: An operator who leads by example and is passionate about developing multi-site teams and delivering inspirational service to our guests. We need someone who is genuinely hands on — not a desk based manager, but someone who is out on the floor, working alongside teams, and leading by example. Your diary will be yours to manage, but flexibility will be required to ensure the teams are always supported. You will be comfortable moving between sites, adapting to different environments, and bringing consistent energy and professionalism wherever you go.
Essential Experience:
- Significant experience in hotel operations at a senior level, ideally across multiple properties or departments
- Proven ability to train, develop and inspire hotel teams
- Strong working knowledge of all core hotel departments — With a strong Rooms Division background.
- Track record of improving operational standards and driving guest satisfaction
- Experience managing or supporting multi-site operations
- Comfortable with financial reporting, KPIs and cost management
Skills & Qualities:
- Natural leader with warmth, authority and the ability to bring people with you
- Exceptionally organised, with a sharp eye for detail
- Strong communicator — confident reporting up to the Directors and Hotel Owners and connecting with front-line teams alike
- Problem-solver who stays calm under pressure and acts decisively
- Highly self-motivated with the drive to continuously improve
- Familiarity with PMS and hotel technology platforms. Experience with Mews and Flexkeeping preferred.
- Flexibility to work across all current and future sites and adapt to business needs
Why join us? We look after our people. Here is what you can expect when you join the Capilon family:
- Competitive base salary with a quarterly profit-share bonus and annual bonus
- Clothing allowance
- Private Health Insurance
- Private Dental, Optical & Audiological Cover
- Discounted hotel room rates for you, friends & family
- Perkbox — discounts across hundreds of retailers, travel, dining and more
- Discounted Gym Membership
- Enhanced Employee Assistance Programme (EAP)
- Access to a Wellness Programme
- Recommend a Friend referral bonus
- Staff events, parties and presents
- Company Pension
- Opportunity to shape a growing hotel group
Capilon Hotels is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and communities. Applicants must have the right to work in the UK.
Group Operations Manager in Glasgow employer: Capilon Hotels Group
Contact Detail:
Capilon Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Operations Manager in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even reach out to current employees at Capilon Hotels. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for hospitality! When you get the chance to chat with hiring managers or team members, share your love for creating exceptional guest experiences. Let them see that you’re not just looking for a job, but you genuinely want to be part of their mission.
✨Tip Number 3
Be hands-on during interviews! If you get the opportunity, demonstrate your operational knowledge by discussing real-life scenarios. Talk about how you’ve improved standards or resolved guest issues in the past. This will show you’re ready to hit the ground running!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Capilon family. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Group Operations Manager in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about delivering exceptional service and have a passion for developing teams.
Tailor Your Experience: Make sure to highlight your relevant experience in hotel operations, especially if you've worked across multiple properties. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Capilon Hotels!
How to prepare for a job interview at Capilon Hotels Group
✨Know Your Hotels
Before the interview, take some time to research Capilon Hotels and their properties. Familiarise yourself with their unique offerings and recent developments. This will not only show your genuine interest but also help you tailor your answers to align with their values and standards.
✨Showcase Your Leadership Style
As a Group Operations Manager, your leadership style is crucial. Be prepared to discuss specific examples of how you've trained and developed teams in the past. Highlight your hands-on approach and how you’ve inspired others to achieve excellence in service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think of situations where you improved guest satisfaction or resolved conflicts within teams, and be ready to share these experiences in detail.
✨Demonstrate Financial Acumen
Since the role involves financial oversight, brush up on your knowledge of budgeting and cost management. Be ready to discuss how you've previously maximised profitability and managed KPIs across multiple sites, as this will be key to impressing the interviewers.