Growth Operations Manager

About the Company: Capi helps businesses in Africa pay their international suppliers. We’ve raised over $18m from Creandum, Y Combinator, General Catalyst, Firstminute, Janngo, Kima Ventures, and some great angels from Revolut, Checkout, Stripe, Onfido, and Remitly. Capi was founded by Mitch Riley, Scott Liddle, and Tom Watson. Mitch and Scott were COO/CFO/GC and CRO/CMO at Taptap Send, a remittance unicorn, and have spent two decades between them working in emerging markets. Tom is a third-time founder having founded Hubble and P4SD.

Role Overview: As Growth Operations Manager, you’ll be the operational engine behind our growth team — setting up and scaling the systems, tools, and insights that help us acquire and retain customers more effectively. This is a high-impact, builder role where you’ll work across our acquisition channels to help us test, learn, and scale our growth model. You'll report to the Head of Growth and work closely with country GMs and product to ensure we’re running experiments effectively, tracking the right metrics, and continuously improving how we bring customers on board and retain them. Your work will lay the foundation for how we scale.

Key Responsibilities:

• Design and implement experimentation infrastructure for our acquisition channels, including CRM flows, lead management, and attribution tracking.
• Own our CRM (HubSpot): Build and maintain workflows, pipelines, and automation to support fast, efficient customer acquisition and activation.
• Build dashboards and reporting to track acquisition performance by channel, region, and customer type — bringing visibility to what’s working and what’s not.
• Work with GMs and growth team to analyze data, surface insights, and suggest tests to improve conversion, activation, and retention.
• Develop playbooks, tools, and resources to help teams run acquisition and retention more effectively and consistently.
• Coordinate with Product, Ops, and Customer Success to improve handoffs, engagement, and feedback loops.
• Support incentive design to align with growth objectives.
• Be the connective tissue between growth, sales, product, and ops—helping us stay aligned.

Requirements:

• 7+ years in Growth Ops, Rev Ops, Sales Ops, BizOps, or similar in a high-growth startup.
• Strong analytical mindset — comfortable using Excel/Google Sheets, BI tools, or SQL to dig into customer and performance data.
• Experience with growth experimentation frameworks (A/B testing, cohort tracking, etc.).
• Experience working in fast-paced, ambiguous environments with lots of iteration and learning.
• A natural systems-thinker — able to zoom out and design for scale while still being detail-oriented.
• Fluency in English and French — we currently operate in Francophone Africa where English is not commonly spoken but company language is English.

Nice to Haves:

• Background in B2B fintech, payments.
• Experience setting up a CRM (HubSpot preferred), including automations, reporting, and training teams on usage.
• Experience working in or with African markets, and understand the nuances of doing business across the region.
• Experience designing or managing incentive structures for sales or channel partners.

Additional Information:

• Full-time role with competitive salary, equity, and benefits.
• Hybrid: 3 days a week in the office, 2 working from home. Office either in Paris, London, Dakar, Abidjan, or Douala.
• Ideal start date: June 2025 (we’re flexible if you have a notice period).
• Travel: this role may require up to 1 week per month of travel — to our African markets, London, Paris or Marseille for colocation.
• Capi is an equal opportunity employer and welcomes candidates from diverse backgrounds.