SRE Ops Lead in Woking

We have an exciting opportunity for an experienced Site Reliability Engineering (SRE) Operational Lead to join Capgemini's Cloud & Infrastructure Services (CIS) managed services business. The role is responsible for leading operational service delivery across the SRE managed service, ensuring reliability, availability, governance, and continual service improvement for our clients. Operating within a Cloud Pod structure, the SRE Operational Lead acts as the operational authority for service performance, driving operational excellence across Incident, Problem, Change, Availability, and Service Level Management. You will work closely with SRE Technical Leads, Architects, SRE Engineers, and other key stakeholders to ensure services meet agreed contractual and operational commitments.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role: As a key member of the managed service delivery team, you will be empowered to:

• Own the day-to-day operational performance and delivery outcomes of the SRE Service.
• Build and maintain strong customer relationships and act as a trusted operational leader.
• Drive achievement of SLA, KPI, XLA and SLO commitments.
• Oversee incident, problem, change and release management activities.
• Lead major incident coordination and service restoration activities where required from an SRE perspective.
• Foster adoption of Site Reliability Engineering (SRE) principles including SLIs, SLOs, error budgets and operational automation.
• Champion automation, reliability and operational efficiency initiatives to reduce manual effort and operational toil.
• Work closely with architects and engineering teams to align delivery with agreed technical strategies and roadmaps.
• Identify risks, issues and service improvement opportunities and drive remediation plans.
• Input into operational, financial and service performance reporting to customer and account stakeholders.
• Develop and mentor team members, supporting career progression and capability growth.
• Promote a culture of continuous improvement, collaboration, innovation and operational excellence.

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience:

• Proven experience leading cloud, engineering, SRE or managed service teams.
• Knowledge of SRE, DevOps and/or Infrastructure as Code.
• Experience supporting secure, regulated or mission-critical environments.
• Strong customer, stakeholder and people leadership skills.
• Experience delivering against SLAs, KPIs and contractual commitments.
• Strong organisational, planning and prioritisation skills.
• Experience delivering operational excellence, service improvement and automation.
• Strong communication, planning and problem-solving skills.
• ITIL v4 certification or equivalent service management experience.

We are a Disability Confident Employer: Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process.

Your security clearance and pre-employment checks: To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Make it real – what does it mean for you?

• Flexibility to work your way: You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
• Your wellbeing: You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
• Shape your path: You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• Shared energy: You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do.

Why should you consider Capgemini? Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.

About Capgemini: Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries.