At a Glance
- Tasks: Lead a dynamic UX research team and drive user-centred design projects.
- Company: Join Capgemini, a global leader in tech transformation and innovation.
- Benefits: Enjoy hybrid working, competitive salary, and extensive training opportunities.
- Other info: Be part of a diverse team committed to ethical business practices.
- Why this job: Make a real impact on user experience in the banking sector.
- Qualifications: Proven UX research experience and strong leadership skills required.
The predicted salary is between 57692 - 70512 £ per year.
We are seeking an experienced UX Researcher with strong expertise in the banking domain who will oversee the planning, execution, and successful delivery of projects.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your Role: The User Experience Researcher will be primarily responsible for:
- Management of the research team
- Implementation and management of research processes
- Overseeing and assigning appropriate workloads
- Sprint planning and ensuring the team is working efficiently and in line with the SME priorities
- Providing roadmaps and timelines of completion for project work with strategic insight
- Supervision and collaboration on designing, conducting, analysing, and reporting on user-centred design research and usability testing for the Client channels
- Identification of user needs and goals, task and workflow modelling, ethnography, persona development, as well as rapid iterative usability testing and more formal in-depth testing
A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projects.
KEY ACCOUNTABILITIES:
- Focus on the targets and outcomes
- Managing the UX research team and assume responsibility for outputs and deliverables
- Working alongside the Digital Performance Optimisation Lead to define, implement, and champion user-centred design strategy and processes
- Ownership of the SME Customer Research Panel recruitment, engagement, and controls
- Designing and conducting usability research both online and in the field and providing recommendations for improvement
- Serving as a member of a team that acts as a repository of research-based usability knowledge
- Working with project stakeholders and team members to test business requirements using the most appropriate method
- Leading, developing, and motivating the UX Research Team
- Determining user needs by conducting in-depth analysis across a range of research practices
- Working with Content Designers to test proposed look and feel initiatives
- Managing and developing other researchers to assure and improve research practice
- Leading moderated user testing and workshops
- Observing the UX Team conducting user testing and workshops to ensure they are done in a compliant and effective way
- Promoting user-centred design principles and best practice across Digital SME and the Bank
- Conducting in-house research to test new product and concept developments
Your Skills:
- Team member management
- Usability moderating all types, particularly one-on-one
- Experimental design
- Test method selection
- Statistical qualitative and quantitative analysis
- Presentations, verbal and written
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:
- Excellent communication and presentation skills, both written and oral
- Excellent relationship skills, able to operate effectively with internal stakeholders and with external suppliers and partners
- Proven experience of mentorship and management skills
- Proven experience of effective time management of self and others
- Ability to impact assess workload and manage delivery expectations and deadlines appropriately
- High level of customer focus and understanding of customer needs
- Experienced in usability test moderating all types, particularly one-on-one
- Proven experience of managing, executing, and analysing usability test sessions
- Proven experience of working in an agile development environment with User Experience teams, designers, and developers
- Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change
- Precise and high attention to detail
- Passionate about uses of information architecture, usability, and accessibility
- Experience within a research and digital environment
- Uses strategic insight and aligns user research activities to inform decision making and action
UX Researcher - Manchester, UK in Urmston employer: Capgemini
Capgemini is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a hybrid working model, employees enjoy the flexibility of blending office, client site, and home working, while also benefiting from extensive growth opportunities and professional development within the Capital Markets sector. Join us to be part of a team that values governance excellence and empowers you to make a meaningful impact in complex programme environments.
StudySmarter Expert Advice🤫
We think this is how you could land UX Researcher - Manchester, UK in Urmston
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Capgemini for a UX Researcher - Manchester, UK, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Capgemini before they go live!
We think you need these skills to ace UX Researcher - Manchester, UK in Urmston
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX Researcher - Manchester, UK at Capgemini, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Capgemini does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Capgemini. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Capgemini.
How to prepare for a job interview at Capgemini
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Capgemini, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Capgemini might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Capgemini!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Capgemini is looking for.
