L3 IT Support Technician Apprenticeship in Telford

Location: Telford

Intake: September 2027

About the job you’re considering:

Kick-start your career in IT with a team that keeps Capgemini connected and running smoothly. As part of our friendly and fast-paced Service Desk team, you’ll support thousands of colleagues across the business, helping them stay productive and deliver cutting-edge solutions to global clients. This is a brilliant opportunity for apprentice-level candidates who are curious about technology and enjoy helping people. You don’t need to know everything yet; we’re looking for individuals with a positive attitude, a willingness to learn, and strong customer service skills. In this role, you’ll be the first point of contact for IT support, so being approachable, patient, and a great communicator is just as important as your technical interest. If you enjoy solving problems, working with others, and making someone’s day easier, you’ll fit right in.

Basic familiarity with Windows 10/11, Microsoft Office, Apple devices, or common hardware (like laptops and printers) is helpful but your mindset and enthusiasm matter most.

The apprenticeship with Baltic is an 18-month course in which you will study part-time alongside your full-time role.

Your Role:

• Be the friendly face and voice of IT support, helping colleagues resolve their technical issues.
• Deliver excellent customer service, ensuring every interaction is helpful, clear, and professional.
• Identify and troubleshoot faults, resolving incidents and requests within agreed timeframes (SLA targets).
• Support mobile technology such as phones and laptops.
• Install and configure software and hardware.
• Set up and configure PCs, laptops, and MacBooks.
• Help with IT stores and equipment when needed.
• Support internal events with IT setup and assistance.
• Create and update simple support guides and documentation.
• Work on the Tech Table or Virtual Tech Table (once trained), directly assisting users with their queries.
• Occasionally visit nearby sites to provide hands-on IT support.

To be eligible, you need:

• 7 GCSEs including Maths, English, and Computer Science at grade 4-9.
• Or equivalent BTEC in a STEM subject, Maths & English Grade 4-9 equating to 7 GCSEs overall.

We are a Disability Confident Employer. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

You security clearance:

Security Check (SC) Clearance. To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real - what does it mean for you?

Impactful Experiences: You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Shape your path: You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Why you should consider Capgemini: Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini: Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries.

Salary: £26,500