Delivery Manager in Telford

The Delivery Lead manages medium to large teams, coordinating product and service delivery across multiple projects, contracts, and revenue groups to achieve business outcomes. The role includes operational support for live services and alignment with standardized delivery structures and roles. The Senior Delivery Lead is responsible for driving quality, efficiency, and predictability, maintaining strong control over projects and services, and may oversee multiple engagements, services, and products.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role:

• Ensure teams meet agreed delivery timescales, within cost and to required quality standards.
• Proactively manage dependencies, overcome obstacles, and maximize value within constraints.
• Manage and communicate risks, cost budgets, productivity, and team resources.
• Build and maintain motivated and appropriately skilled teams.
• Ensure teams collaborate, communicate, and focus on priorities, aligning with future contract and market needs.
• Enforce agreed standards for delivery, including agile best practices and modern delivery methods.
• Provide input to project managers for planning and integration, surfacing team interfaces and dependencies.
• Control and monitor budgets and forecasts, reviewing actuals versus forecast to ensure commitments are met.
• Manage internal and external stakeholders, including team members, project managers, service delivery managers, and customers.
• Participate in leadership and delivery reviews as required.
• Raise timely awareness of risks, assumptions, issues, and dependencies, liaising with project and service delivery managers as appropriate.
• Update and control team capacity plans, ensuring accurate data for review cycles.
• Empower teams to follow training plans and meet future skill demands, contributing to resource and succession planning.

Your skills and experience:

• Strong leadership and team management skills, with experience managing medium to large teams.
• Excellent stakeholder management and relationship-building abilities (internal and external).
• Advanced organizational and planning skills, including capacity management and resource forecasting.
• Proficient in risk, issue, and dependency management across multiple projects and services.
• Effective communication and reporting skills, able to provide clear updates to all levels of stakeholders.
• Ability to drive continuous improvement and implement best practices in delivery environments.
• Commitment to developing and empowering teams, supporting training and succession planning.

We are a Disability Confident Employer. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role. Please opt in during the application process.

Your security clearance:

To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required. There are other criteria and checks required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Make it real - what does it mean for you?

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's learning for life mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.